Contract Service Desk Analyst

2 weeks ago

Sydney, Australia NRI Australia Full time

**The smart, career focused and determined people who work for NRI flourish in a culture that empowers them to achieve customer outcomes and gives them a sense of ownership for the development of the company as a whole. Together we form a highly motivated, customer-focused workforce.**

Are you an experienced Service Desk Analyst looking for your next challenge? Join our dynamic team on a 12-month contract, providing Level 1 support to a key financial services client. This is a fantastic opportunity to showcase your technical expertise and customer service skills in a fast-paced, high-demand environment.
**What You’ll Do**:

- Deliver exceptional Level 1 support, resolving issues efficiently and ensuring high levels of customer satisfaction.
- Administer user accounts in Active Directory and Office 365.
- Provide support for Windows 10/11 environments (MCITP preferred).
- Manage and troubleshoot TCP/IP, VOIP, Video Conferencing, and basic networking issues.
- Support Apple products, including iPhones and iPads.
- Use your can-do attitude to ensure workstation PCs are optimized for reliability, availability, performance, security, and compliance.
- Utilize IT Service Management tools to track and resolve issues.

**What We’re Looking For**:

- 1-5 years of experience in a fast-paced Technology Service Desk environment.
- Strong customer service and stakeholder management skills with the ability to communicate effectively with a diverse range of audiences.
- Experience with IT Service Management tools and a positive, solution-oriented mindset.

**WHAT’S IN IT FOR YOU?**
In exchange for your exceptional technical skills, customer focused performance & out of the box thinking you’ll be rewarded with a career changing experience only consulting can provide.
- Diverse and challenging project work
- Flexible public holiday benefits and option to purchase up to 2 additional weeks leave per year
- Training and development opportunities
- Salary sacrifice, motor and novated leases
- Committed health & wellbeing plan including Employee Assistance Program
- 12 weeks paid parental leave, increasing to 20 weeks for 5+ years service
- Corporate partnerships

**DIVERSITY & INCLUSION**
We value our collaborative culture and work together to support a variety of community organisations and social issues.
- Transformative digital solutions take more than IT expertise. They take a partner you can count on. With an eye for precision and the vision to help you progress. Who can move quickly to find the right ways forward - so that you’re always ahead of tomorrow._
- We’re that partner for countless businesses. Designing, implementing, and managing digital solutions that are as personalised as they are progressive. That open the doors to greater digital success - across business, government and beyond._
- We deliver everything from business strategy and consulting through to infrastructure and managed IT services. We’re backed by a global reach that makes us a truly game-changing alternative in the digital services space - with local decision-making and authority. And we’re powered not just by technology, but by passionate people who are fearlessly committed to getting it right for our customers._
- Transformative digital solutions take the right team, making the right moves at the right time. You’ve found yours with NRI_

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