Customer Banking Specialist

5 days ago

Parramatta, Australia Hatch Full time

** This role is at Commonwealth Bank (not for Hatch)**

Hatch is supporting Commonwealth Bank to find a great Customer Banking Specialist - Parramatta to join their Customer Support team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Commonwealth Bank.

**About the role at Commonwealth Bank**

In this role you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with. Your understanding of your customers and the Bank’s offerings means you always know the right specialist to refer customers to for their more complex needs.

**Seniority**

**Entry Level** - A role for someone with underlying potential, good motivation and ability to learn. Typically no direct experience is required.

**Responsibilities**
- Customer Advocacy and Feedback - Advocate for customers by providing feedback to internal teams on how to better meet customer needs
- Complaints Resolution - Log, investigate, and resolve customer dissatisfaction or problems, to improve negative customer experiences

**Strengths**
- Service orientation - Actively seeks and develops strategies to help key stakeholders
- Resilience - Bounces back from stressful experiences while being optimistic, emotionally aware, and adapts to change
- Prioritization - Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions

Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Commonwealth Bank.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.

**Salary**: $65,000.00 - $90,000.00 per year

Work Location: Hybrid remote in Parramatta, NSW 2150

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