Call Centre Specialist

3 days ago

Parramatta, New South Wales, Australia Hays | Banking Full time

This 6-month contract offers $37.13/hr + super, career growth, and full training. Apply now

  • Position: Direct Servicing Advisor (Cards & Digital)
  • Type: Inbound call centre role
  • Contract: 6-month assignment with potential to extend
  • Pay: $37.13/hour + super
  • Hours: 37.5 hours/week on a rotating roster (Monday to Friday, between 7am-9pm)
  • Saturday Shifts: Occasional, remote (8am-12pm, 9am-1pm, or 10am-2pm)
  • Location: 153 Macquarie Street, Parramatta NSW 2150
  • Hybrid Work: After 10 weeks of training, transition to 3 days in-office and 2 days from home
  • Call Volume: Handle approximately 40-60 inbound calls per day

Your new company

Join one of Australia's Big 4 banks - a respected leader in financial services with a strong focus on customer care, innovation, and community. You'll be part of a supportive, inclusive team that values your contribution and invests in your growth.

This role is based in Parramatta, one of Sydney's most exciting and fast-growing regions. With its riverside parks, buzzing cafés, multicultural dining, and excellent public transport, Parramatta offers a fantastic lifestyle. Whether you're enjoying a coffee by the river, shopping at Westfield, or catching a show at Riverside Theatres, you'll love working in this dynamic hub.

Your new role

As a Direct Servicing Advisor, you'll be the first point of contact for customers seeking assistance with their personal banking needs. You'll provide support for credit and debit card enquiries, internet banking, and mobile app usage - all while delivering exceptional service in a high-volume call centre environment.

Key Responsibilities

  • Respond to 40-60 inbound calls daily, assisting customers with card and digital banking enquiries.
  • Support customers with lost or replacement cards, balance transfers, and rewards
  • Guide users through internet banking and mobile app features
  • Deliver fast, friendly, and accurate service
  • Provide tailored advice and product education
  • Work across multiple systems and stay up to date with banking policies and procedures

What you'll need to succeed

  • Experience in customer service (retail, hospitality, call centre, or banking)
  • Tertiary qualifications in Business, Commerce, Finance, or Accounting (preferred)
  • Passion for helping people and solving problems
  • Strong communication skills and attention to detail

What you'll get in return

  • Comprehensive training and onboarding
  • A collaborative and inclusive team culture
  • Career development opportunities within a leading financial institution

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to , or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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