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Customer Service Assistant

2 weeks ago

Dandenong, Australia New Start Full time

We are currently hiring an experienced **customer service assistant** to work in our Trade store located at our site in **Dandenong VIC area**

**This is an Indigenous
- identified position. Applicants must be of Aboriginal or Torres Strait Islander descent (pursuant to Section 14 (d) of the Anti-discrimination act)**

**Your key responsibilities include, but not limited to**:

- Act as first point of call for all telephone and front counter-based sales enquiries
- Build and cultivate relationships with our customers face to face and over the phone
- Process customer orders as well as credits
- Problem solving and complaint resolution
- Reconciliation of daily cash, EFTPOS and cheque transactions for banking
- Participate in store replenishment exercises
- Undertake warehouse duties as required (includes some picking and packing)

**To be successful, you will have**:

- Trade Counter and/or Customer service experience within a hardware store preferred
- Experience with or an understanding of the industrial product market would be highly valued
- A proactive and positive attitude with a highly motivated work ethic
- Great personal presentation, excellent communication skills and ability to multi-task.
- Experience in providing bold ideas to improve the customer experience

**Job Type**: Casual

**Salary**: $47,000.00 - $53,000.00 per hour

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Mt Gambier SA: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you Covid Vaccinated?
- Do you identify of Aboriginal or Torres Strait Islander descent
- Are you Covid vaccinated

**Experience**:

- Customer service: 1 year (preferred)
- Retail: 1 year (preferred)
- Picking orders: 1 year (preferred)

Licence/Certification:

- Driver Licence (preferred)