Customer Success Manager

6 days ago

Brisbane, Australia FUJIFILM Full time

**OUR STORY**

FUJIFILM have a proud history of providing innovative products and services that contribute to the advancement of culture, science, technology and industry, as well as improved health and environmental protection in society. We are dedicated to achieving a sustainable society and ensuring a better world for future generations. Employees are ambassadors for living and breathing our Shared Values.

**THE OPPORTUNITY**

We have an exciting permanent full-time opportunity for a **Customer Success Manager **to join our Strategic Accounts team based in Brisbane, QLD.

Reporting to the Customer Success Leader, your main responsibility will be to support the Strategic Account Director in delivering a high-quality customer experience. The role will be the primary point of contact for customers on a day-to-day basis with queries about products, services, orders and deliveries and will take a lead on managing moves, adds and changes within the account.

**Key Responsibilities**:

- Research accounts, identify key planners and generate interest.
- Team with Strategic Account Directors to build opportunity pipeline and close deals to achieve quarterly quotas.
- Check data accuracy in orders and invoices while liaising with the logistics department to ensure timely deliveries
- Maintain and update sales and customer records.
- Develop monthly sales reports.
- Ensure all administrative tasks and duties are undertaken on behalf of the sales team.
- Manage contract loading process on behalf of sales teams.
- Liaise with internal divisions to ensure sales requirements are met.

**Skills & Qualifications**:

- Proven inside sales experience, preferably with a technology company.
- Hands on experience with CRM software and MS Office (MS excel in particular).
- Highly efficient in executing and managing customer expectations.
- Proficient with corporate productivity and web presentation tools.
- An understanding of sales performance metrics.
- Excellent organisational and multitasking skills.

**BENEFITS**:

- In house training and development and Generous Educational Assistance policy.
- Diverse Career Development opportunities.
- Employee Discounts through our “Gold Pass” rewards platform.
- Income Protection and Life Insurance.
- Salary Packaging & Novated Leasing available.

**OUR COMMITMENT**

**Diversity & Inclusion**

Respecting diversity is the foundation of everything that we do at FBAU.

This allows us to Instil Trust and Collaborate through honest and fair Communication and helps cultivate an environment of Growth and Innovation.

We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQ+ people, and people living with disabilities.

**Vaccination Policy**

The (FBAU) COVID-19 Vaccination Policy requires employees to be fully vaccinated against COVID-19. Appropriate evidence that you are fully vaccinated against COVID-19 must be provided upon commencement with FBAU.

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