Customer Success Manager

2 weeks ago

Brisbane, Australia NEXTDC Full time

Company Description

At NEXTDC we are building the heart of Australia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the broad requirements of local and international companies.

As an Australian head officed, ASX100 listed company we currently operate 12 data centres across Australian 6 cities, with future national and international expansion planned.

At NEXTDC, we know that our success depends on the talents of our people, and we foster a culture of continued learning and development. Our culture is built on collaboration and innovation, we are passionate about what we do, and we are committed to our mission to be the leading customer-centric data centre services company.

**Job Description**:
As the Customer Success Manager, you will own the success of NEXTDC’s Customers ensuring a seamless onboarding, project delivery lifecycle, adoption, and renewal.
- Success with, effective communication to, and management of, project stakeholders, including customers, internal sales, finance, facilities, engineering, 3rd party contractors and Customer Experience teams to ensure successful delivery of client solutions and project outcomes.
- Assist in the Project Management of the pre-planning, detailed design, procurement & installation of non-standard solution projects within the data centres.
- Project Manage the provisioning of customer solutions by the Facilities Team or by external contractors, including liaison and co-ordination with the Customer project manager.
- Manage provisioning and delivery performance reports to an agreed schedule or upon request.
- Participate in ongoing client service review meetings, covering performance, service improvements, quality and processes.
- Obtaining vendor quotes, Purchase order creation, sign off of Invoice’s etc. to ensure successful solution delivery.

**Qualifications**:

- Proven Project coordination skills and the ability to effectively implement these in a telecommunications/IT environment.
- Highly developed communication skills.
- Strong written and verbal communication skills and effective interpersonal skills

This opportunity will see you working with world leaders in our space. Join our journey now and be an integral part of our success.
- Minimum 3-5 years’ experience in Service Delivery and Project Coordination similar position
- Customer facing/relationship management
- Data Centre experience (desirable)
- Degree in IT/Business or similar (desirable)

Additional Information
- Opportunity to be a vital part of NEXTDC
- Inclusive, diverse and values-driven working culture
- Hybrid working practices
- Awesome employee benefits (gifted share options, NEXTDC days, volunteer days, professional development, holistic wellbeing and mental health programs and more)
- Great opportunities to progress within our company (grow as we grow)

**Our mission is to continue building a diverse and inclusive workforce which represents the communities in which we operate.**

**Make NEXTDC your next move.

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