Customer Success Manager

2 days ago

Brisbane, Australia TROOCOO Pty Ltd Full time

Competitive salary and package
- Deliver unique software platform
- Career progression opportunities

**Opportunity**

Our client is a growing software organisation specialising in safety management. Due to a mandate for future company growth, they are looking an experienced Customer Success Manager to join their organisation. This is a critical role in the growth strategy of the business and an exciting opportunity to join an agile software organisation. The Customer Success Manager is responsible for ensuring the success of their clients through excellent customer support and relationship management

**Key Responsibilities**
- Collaborate with members of the Sales team to understand the client's goals and requirements and develop a customised implementation plan to meet those needs;
- Conduct training sessions and webinars for clients to ensure they understand how to use the product effectively and efficiently;
- Work closely with clients during the implementation process to ensure a smooth and successful deployment of the product;
- Monitor client usage and engagement with the product, and work with clients to drive adoption and maximize value;
- Proactively identify opportunities to expand the relationship with clients, such as through upselling or cross-selling products and services;
- 3+ years of experience in customer success, account management, or a related field, with a proven track record of driving customer satisfaction and retention
- Strong communication, interpersonal, and relationship-building skills
- Excellent problem-solving and analytical abilities
- Ability to work effectively in a fast-paced and dynamic environment

  • Customer Success Manager

    4 hours ago

    Brisbane, Australia etrainu Full time

    Location- Brisbane - Department- Customer Success - Type- Full Time We are currently looking for a Customer Success Manager to deliver exceptional customer service and provide our clients the solutions and support to achieve their goals. This role will be reporting to the Head of Customer Success and based in the Brisbane...

  • Customer Success Manager

    1 week ago

    Brisbane, Queensland, Australia etrainu Full time $70,000 - $120,000 per year

    etrainu is an established leader in online learning design, development, delivery and assessment founded in Australia. Our customer first approach is driving rapid growth in our SaaS products.As a Customer Success Manager, you will be building strong relationships with etrainu's client base, ensuring their successful adoption & utilisation of our product,...

  • Customer Success Manager

    2 weeks ago

    Brisbane, Queensland, Australia etrainu Full time

    About the jobetrainu is an established leader in online learning design, development, delivery and assessment founded in Australia. Our customer first approach is driving rapid growth in our SaaS products.As a Customer Success Manager, you will be building strong relationships with etrainu's client base, ensuring their successful adoption & utilisation of...

  • Customer Success Manager

    4 days ago

    Brisbane, Australia NEXTDC Full time

    Company Description At NEXTDC we are building the heart of Australia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the broad requirements of local and international companies. As an Australian head officed, ASX100 listed company we...

  • Customer Success Manager

    4 days ago

    Brisbane, Australia Netskope Full time

    **About Netskope**: Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security. **About the...

  • Customer Success Manager

    4 days ago

    Brisbane, Australia Real Time Australia Full time

    Market-leading product with a smart, fun & supportive team - Make the move from Property to Software & catapult your career - $75k - $80k base + super + comms (OTE = >$100k) **Looking to join a fun, results driven culture in a high growth Tech company?** - Rapidly growing and very fun Kiwi PropTech Company with established partnerships - Brisbane based (WFH...

  • Customer Success Manager

    4 days ago

    Brisbane, Australia Southern Cross Support Services Full time

    Take charge in shaping the customer journey - Drive innovation and sustainable growth - Collaborate with forward-thinking team **Are you ready to lead the way in customer success?** **Do you thrive on building strong relationships and driving meaningful change?** **Are you passionate about improving the lives of clients while supporting a dynamic...

  • Manager of Customer Success

    2 weeks ago

    Brisbane, Queensland, Australia Trezmo. Full time

    Our client is a leading investment trading platform in the Fintech sector. As they continue to grow, they are now looking for Manager of Customer Experience to lead the customer success function of the business.Scope of the RoleYou will set the vision and strategic goals for customer experience where you will focus on driving product adoption and optimising...

  • Customer Success Manager

    5 days ago

    Brisbane, Australia The Ambassador Platform Full time

    Customer Success Manager (APAC) The Essentials - Job title: Customer Success Manager (APAC) - Contract type: Full-time - Location: Brisbane, Australia - English level: Upper intermediate - Salary: AUD $91,000 base + 10% bonus Previous experience in similar roles in the Higher Education sector and/or Customer Success is required. About The Ambassador...

  • Customer Success Manager

    7 days ago

    Brisbane, Australia Aphex Full time

    **About Aphex**: That's why we are on a mission to make it easier for construction teams to get on the same page with a live, multiplayer planning platform. Instead of the current mountain of spreadsheets, whiteboards, and stone tablets, we build tools that allow anyone on a project to plan and communicate their work with full visibility of everyone working...