Customer Success Manager

3 days ago

Brisbane, Australia Real Time Australia Full time

Market-leading product with a smart, fun & supportive team
- Make the move from Property to Software & catapult your career
- $75k - $80k base + super + comms (OTE = >$100k)

**Looking to join a fun, results driven culture in a high growth Tech company?**
- Rapidly growing and very fun Kiwi PropTech Company with established partnerships
- Brisbane based (WFH / WFO hybrid) + national travel opportunities
- Catapult your career in Property by being an early employee with a hugely recognized SaaS company

One of the most exciting Tech companies to come out of NZ is quickly expanding throughout Australia and are looking for a **Customer Training Manager** to drive further growth

This is a super exciting role sitting in their highly supportive Customer Success Team, responsible for the onboarding and training of their wonderful (property manager) customers

**What your days will look like >**

You will be responsible for designing, implementing and improving our onboarding programs, creating training materials, and providing hands-on guidance to ensure our customers are set up for success with our products.
- Conduct virtual and on-site training sessions for individual customers or groups.
- Design, upkeep and implement effective onboarding programs for new property management customers
- Develop and maintain training materials, including user guides, video tutorials and interactive content.
- Foster strong relationships & gather feedback from customers onboarding process.
- Provide regular reports and insights to management on the success of onboarding initiatives.

**What you'll bring to the team >**
- Worked within the** Property and/or Property Management** industry with strong relatability and empathy for property managers.
- Engaging and a great storyteller and presenter.
- Empathetic, resilient and a positive attitude with a desire to help our customers.
- Familiarity with property management industry practices and software solutions.
- Highly organised individual. Can manage multiple tasks and priorities with ease.

You'll be blown away by how impressive this company is - how fast they're growing whilst maintaining a fun, supportive and rewarding culture.

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