E-commerce Coordinator

1 day ago

Sydney, Australia Bluebell Australasia Ltd Full time

**About us**

Bluebell Group is Asia's leading omni brand curator, operating across multiple product categories for luxury, premium and lifestyle brands. We are present in 10 markets across Asia and our tagline is ‘the brand behind the brands, since 1954’. You can find more information about our group via this link

Bluebell Australasia is a subsidiary of Bluebell Group and launched in Australia in 2021. Our portfolio of brands include: Gentle Monster (Korean Fashion/Art/Tech Eyewear), Venchi (Artisan Italian Chocolate & Gelato), Owndays (Japanese Optical Eyewear) and Sabon (Bath & Body product) and more to come.

We are seeking a highly motivated and skilled **E-Commerce Coordinator **to join our team (**Full time** in office at **Sydney CBD**).

Please submit your resume along with a cover letter highlighting your relevant experience and why you are interested in this position.

**Overview**

The E-commerce Coordinator is responsible for supporting the day-to-day operations of the company's e-commerce platform. This role involves managing product listings, optimizing website content, coordinating digital marketing campaigns, and analyzing sales data to enhance the online customer experience and drive revenue growth.

**Responsibilities**
- Review every other day, eCommerce orders for Gentle Monster (and other brands as directed and required), prepare the stock (pick and pack), warranty, the labels (address labels) and the postage.
- Ensure the end-to-end process is finalised to ensure accuracy of stock and customer satisfaction.
- Manage customer enquiries online working with the Brand Manager on the correct message to customers, based on the specific enquiry.
- Ensure you are up to date with stock, quality and repair issues and flag any issues to the Brand Manager for escalation as required.
- Support Brand Manager for end of month stock reconciliation, as required.
- Receiving new stock (physical count for accuracy) and system entry.

**Qualifications**
- Bachelor’s degree in marketing, business, or a related field.
- 1-3 years of experience in e-commerce, digital marketing, or a similar role.
- Familiarity with e-commerce platforms.
- Strong analytical skills and proficiency in Google Analytics or similar tools.
- Excellent communication and organizational skills.
- Ability to multitask and manage multiple projects simultaneously.

**Skills**
- Proficient in Microsoft Office Suite, particularly Excel.
- Understanding of digital marketing strategies and tools.
- Strong attention to detail and problem-solving skills.

Pay: $55,000.00 - $65,000.00 per year

Schedule:

- 8 hour shift

Work Authorisation:

- Australia (required)

Work Location: In person

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