Claims Officer

**Claims Officer Opportunity: Make a Difference Across Australia**

Suncorp Group is dedicated to making a positive impact on people and the communities they call home. Our Claims teams play a crucial role in this mission, providing essential support and understanding to customers during their most challenging times and working towards outcomes that restore their lives to a healthier, happier path.

**What you’ll do**
- Making yourself available for and managing inbound and outbound customer, supplier and Broker calls relating to Commercial Non-Fleet, Corporate Fleet and Leasing claims
- Resolve customer / intermediary issues and complaints.
- Case management of claims in a proactive customer focused manor by managing a portfolio of claim activities
- Proactively keep customers, intermediaries and stakeholders fully informed of progress.
- Identification of suspected fraudulent claims, potential recoveries, and salvage opportunities
- Determine information required for claims, gather, and interpret information and make appropriate decisions.
- Extensive internal and external working relationships with Customers, Intermediaries, Peers, Suppliers, Professional Service Providers, Offshore Partners, Risk Managers, Claims Relationship Managers, Business Development Managers and Underwriting Teams

**What you’ll bring**
- A proven record of providing excellent customer service.
- Exceptional listening and communication skills in a high-volume call environment
- Ability to demonstrate compassion and empathy.
- Understanding of, or the ability to acquire knowledge of: Commercial Insurance business, market and external environment & Insurance and financial industry principles and regulatory requirements.

**Requirements & Hours**

Hours worked at are between 8am-7pm however this may differ based on location.

This is a hybrid office/home-based role. As such, the following work from home requirements are applicable.
- Separate room for the office, that has a door - it’s important this space is private.
- Internet is required

**What we can offer you**

Suncorp's employee benefits are designed to support, empower, and reward our people. Some of our benefits include:

- **Flexible ways of working**: We embrace a hybrid working model, meaning employees can balance their time between working in the office and from home. We also provide a minimum of two days paid flexible leave (and up to four days after three years of service).
- **Purchase additional leave**: Maybe you need to take some additional leave? Our people have the option to purchase additional annual leave where required.
- **Giving back to communities**: Donate to one of our 14 local charity partners or your favourite charity using payroll giving.
- **Employee Referral Bonus**: We offer a $1000 referral bonus if you introduce a new permanent employee to Suncorp.
- **Employee Assistance Program**: Provides you and your family with confidential help regarding personal concerns that could affect wellbeing.

It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here

**Our Culture**

At Suncorp, our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences we’ve had to become even more customer obsessed, innovative and performance driven than ever before.

Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why we’re here. Caring for others, being courageous and doing the right thing underpins everything we do.

**Advertised**: 31 Oct 2024 AUS Eastern Daylight Time
**Applications close**: 09 Nov 2024 AUS Eastern Daylight Time