Operational Excellence

2 days ago

North Sydney, Australia People Intelligence Full time

Process engineering, change/project management, operational excellence
- ANZ region requiring travel
- Leadership role in healthcare industry with a nimble, agile culture

You will be working for a Global Healthcare Company that have 3 brands across the ANZ region with multiple clinics and offices all over Australia and New Zealand. This is a cutting-edge healthcare business, that prides itself on engaging with their new and existing loyal B2C customer base by all means available.

Based in North Sydney, you will report to the Managing Director, ANZ in a newly created role responsible for designing and auditing business processes & procedures to accelerate the company towards commercial and operational excellence with the objective of increasing productivity and maintaining current attrition rates in the business.

You will be a hands-on ‘Jack-of-all-Trades’ Business Improvement Specialist with solid experience in change management, project management and continuous improvement management ideally from the healthcare industry. This is not a consulting role, nor will you have a team to delegate to, you need to want to be in a leadership role working on the business and affecting change and implementing new business processes & procedures all with the Managing Directors support.

**Who we are looking for**:

- Relevant tertiary qualifications such as a Bachelors or Masters degree
- Relevant qualifications/certifications in change, project and continuous business improvement with a solid understanding of Kaizen change management principles
- Experience gained in a healthcare or clinical environment dealing with consumers as end user customers
- At least 5 years’ experience gained working in different aspects of B2C operational excellence in the following areas - client journey, sales & marketing funnels, appointment management & call centre efficiencies, inventory management and finance efficiencies with at least 3 years’ experience in a leadership role
- Experience gained in using business processes to manage a CRM
- Experience of managing high concentrations of admin related to various contracts with the aim of reducing or automating processes
- Experience of working with multiple stakeholders across varying geographic time zones both internally and externally
- Used to working in multiple geographic time zones and a global business that has a relatively small presence in the ANZ region
- The ability to design and audit business processes & procedures to affect change in a nimble and fast paced environment
- A willingness to travel around the ANZ region to get to know the business and its 3 different brands

***

**What you will get in return**:

- An excellent base salary + Super + Bonuses + LTIs
- Support from the global company and local Managing Director to ensure that you can fulfil your role effectively
- The freedom to design and implement ongoing continuous improvement plans across the business
- The freedom to drive change in a nimble, agile and lean team
- A dynamic and passionate Manager who will allow you to make the job your own. The senior management team are very keen to make this role a success in order to affect change and increase productivity in the ANZ region
- Ongoing professional development
- Flexibility around working from home and being in the office
- Travel in the ANZ region to get to know the business and the 3 different brands and how they operate

  • Operational Excellence Analyst

    4 days ago

    Sydney, Australia Bendigo and Adelaide Bank Full time

    Operational Excellence Analyst **Closing date**:15th October, 2024** **Your new role with Bendigo Bank is just a few clicks away.** As the **Operational Excellence Operations Analyst, **you will form a key influence in providing a deeper insight to our workforce and therefore, the capacity to respond to our work volumes across multiple functions and...

  • Operational Excellence Specialist

    6 days ago

    Sydney, Australia Reserve Bank of Australia Full time

    This is a 12 Month Fixed Term Salaried Contract. About the team: The Reliability and Operational Excellence team is at the forefront of driving a high-reliability culture across IT. We lead the development and implementation of the High Reliability Organisation (HRO) program, fostering a proactive, resilient, and learning-oriented environment. Our team...

  • operations excellence specialist

    2 weeks ago

    Sydney, New South Wales, Australia Ampol Full time

    At Ampol, we believe in the Power of Us - the extraordinary power of people to connect, act, and make a difference.  As a leading energy company operating across Australia, New Zealand, Singapore and from the United States, our work spans fuel supply, energy solutions, convenience retail, infrastructure, trading and shipping. Every role at Ampol plays a...

  • Operations Excellence Support

    2 weeks ago

    Sydney, Australia Accolade Wines Full time

    **Date**:16 Jan 2025 **Location**: Sydney, Australia **Company**:Accolade Wines **Enrich Your Everyday**: **About us** At Accolade Wines, our purpose is to enrich everyday moments through our incredible wine brands. Our award-winning portfolio includes beloved brands such as Hardys, Grant Burge, St Hallett, Petaluma, Banrock Station, Mud House, Jam Shed...

  • Operational Excellence Lead

    6 days ago

    Sydney Olympic Park, Australia My NRMA Full time

    **Company Description** We're one of Australia's most trusted brands and proudly member owned, with our people and community at the heart of everything we do. From our legendary Roadside assistance to electric vehicle charging networks, the NRMA Group also owns and operates NRMA Parks and Resorts, SIXT car rental, My Fast Ferry & Fantasea Cruising. That's...

  • Head of Claims Excellence

    4 days ago

    North Sydney, Australia Zurich Insurance Full time

    **A new transformational adventure awaits you** How does 5 weeks of annual leave, a fulfilling career you'll genuinely enjoy, and working for a reputable organization that promotes wellbeing and drives digital transformation sound to you? As one of Forbes 2024 ‘World’s Best Employers’ and Fortune’s ‘World’s Most Admired Companies’ for 2025,...

  • IT Services Excellence Specialist

    2 days ago

    North Sydney, Australia Zurich Insurance Full time

    **A new adventure awaits** How does 5 weeks leave per year, an impactful career that you’ll truly love, and working for a great organisation that empowers wellbeing sound like to you? At Zurich we’re on a journey towards a brighter futureA brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers...

  • Regional Operational Excellence Manager

    2 weeks ago

    Sydney, Australia GWF Full time

    Internal GWF Applications ONLY* - Chullora or Springwood based - Excellent Career & Development Opportunities Due to an internal promotion, we are looking for a Regional Operational Excellence Manager to support our North/East operations. The primary purpose of the role will be to lead and drive process improvement initiatives and enable an improvement in...

  • General Manager Operational Excellence

    1 week ago

    Sydney, Australia nbn™ Full time

    Job Expectations Build your career and Australia’s future. Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements. A fantastic opportunity at nbn, Australia’s largest...

  • Marketing Manager, Operational Excellence

    2 days ago

    Sydney, Australia Commonwealth Bank Full time

    **Do work that matters **As the Marketing Manager, Operational Excellence, you will play a crucial role in refining our marketing operations and elevating our capabilities. You will blend marketing expertise with analytical prowess to design and implement strategic initiatives that enhance marketing effectiveness and align with business priorities. This...