Product Specialist Coordinator

24 hours ago

Perth, Australia Epiroc AB Full time

Epiroc stands as a global leader in innovative product engineering solutions, distinguished by our commitment to delivering world-class equipment and services to the construction and mining sectors. Our cutting-edge technologies and exceptional support define our industry-leading status.

Epiroc is searching for a proactive and self-motivated **Product Specialist Coordinator - Surface Drills** to join our expanding Product Support team. This role involves coordinating the support and development of a range of rock drilling equipment, including the SmartROC, PowerROC, and FlexiROC series drill rigs.

**Key Responsibilities**:

- Oversee the commissioning of new equipment and ensure effective after-sales technical support.
- Facilitate training programs to enhance the skills of both customers and internal personnel.
- Prepare and manage comprehensive technical documentation and reports.
- Act as a key point of contact between Epiroc and customers, addressing technical issues and ensuring high levels of satisfaction.
- Frequent travel within Australia, including customer sites and occasional short-notice trips.

**Requirements**:

- Strong commitment to maintaining safety standards and a collaborative approach.
- An Australian-recognised trade certificate is required.
- Experience in a Technical Support or Drill Fitter role, with expert-level knowledge of Epiroc products and troubleshooting skills.
- Previous experience delivering technical and product training.
- Excellent verbal and written communication abilities.
- Ability to prepare detailed and accurate documentation.
- Willingness to travel frequently and adapt to varying schedules.

**What We Offer**:

- Attractive salary packages with salary sacrificing options.
- Flexible rosters and working arrangements to suit your lifestyle.
- Support from a global company with opportunities for career mobility.
- Access to internal and external training programs to help you excel in your role.

This is a distinctive opportunity for a skilled individual to advance their career with Epiroc, working in our Perth facilities and on-site with customers across Australia.

**It all starts with people.** The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

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