Product Specialist Coordinator

Due to internal progression, Epiroc is seeking an experienced coordinator to lead our Product Support team.

At Epiroc, our vision is
"Dare to think new"
. We challenge our way of working, thinking, and acting to find new and sustainable solutions in a rapidly changing world. We see possibilities and dare to question the status quo.

We develop and provide innovative and safe equipment such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization, and electrification.

Due to internal progression, Epiroc are seeking an experienced Coordinator/Supervisor to lead one of our Product Support teams based in
Perth
.

As a Product Support Coordinator, you will work closely with multiple stakeholders to plan new machine commissioning, action requests for time-critical technical support and work with our Product Company to drive continuous improvement. This is a fast paced and dynamic role leading a small and supportive team of Product Specialists.

Responsibilities of this role consist of but are not limited to:

• Working to the highest Safety, Health, Environment and Quality (SHEQ) standards
• Ensuring Product Specialists comply with all internal and external SHEQ requirements
• Managing WIP (work in progress) from quote to invoice
• Prioritising and allocating Product Specialists to new machine commissioning, new product introductions, field trials and technical support requests
• Coordinating the scope, planning and delivery of projects related to rotary blasthole drill rigs not limited to product upgrades and technology retrofits
• Escalating product issues and leading continuous improvement meetings with global business divisions
• Conducting regular reviews with your team members focused on individual performance, continual development, and growth

The successful applicant will have:

• A strong commitment to working safely and looking after your colleagues
• A mechanical trade background (advantageous)
• Previous leadership experience within an aligned industry
• Previous experience working with Epiroc products (advantageous)
• Previous experience working with SAP (advantageous)
• Excellent verbal and written communication skills
• A passion to continuously improve

What we offer:

• An excellent remuneration package which includes access to an annual bonus payment
• Industry leading flexible work arrangements - 9 day fortnight or 2 days a week from home
• Support of a global company with unlimited career and mobility opportunities
• Company paid income protection and 12 weeks paid parental leave for all new parents
• A huge array of training opportunities including internal product training, access to e-learning and education assistance to study externally
• Opportunity to be part of a values-driven company, committed to your professional development

This is a unique opportunity for someone to take on a dynamic role with a global OEM.

Your passion belongs here

We are an equal opportunity employer and encourage Women, Aboriginal, Torres Strait Islander peoples and people from culturally diverse backgrounds to apply.

It all starts with people.
The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future.  Learn more