Retention Manager

2 weeks ago

Dandenong, Australia Aussie Broadband Full time

As Retention Manager, you will put our values up in lights by delivering these activities and outcomes
- At Aussie Broadband we see difference as our point of difference. We celebrate it, we support it, and thrive on it - because it means our team can bring their whole selves to work, and that we can better represent our customers and community. We’re proud to be an Equal Opportunity Employer, and our stand for inclusion and diversity is just one way we can demonstrate our value of ‘Be Good to People’._

Why work for Aussie?

We are Australian operated, local from the ground up and now ranking the 5th largest telco in Australia. We’re fast growing and not slowing down

Our fantastic culture lives and breathes our values:
- Don't be ordinary, be awesome- Think BIG- No bullsh*t- Be good to people- Have fun

Don’t just take our word for it - We have been named one of the top employers in Australia by HRD magazine. We are one in only thirteen 5-star Employers of Choice and on top of this, Aussie is one of only four 5-star employers in its size category (500+).

And not only do we care for our people, but we also support our community through sponsorships, staff-led fundraising programs, corporate donations, generous community service leave for our staff, relief for disaster-affected customers, and much more which can be found

here


How will you bring our values to life?
- Develop a retention and base management strategy to keep customers happy and increase their lifetime value
- Look at opportunities to improve processes and develop customer experience initiatives to increase overall customer satisfaction
- Reduce customer churn
- Understand what offers and value we can provide our customers
- Create best practice retention team

If you like the sound of that, here’s some other things we’d love to see
- An understanding of the telco industry
- Experience in a similar role.
- Excellent customer service skills.
- Strong conflict resolution skills.
- In-depth knowledge of sales and marketing software.
- Advanced organizational skills
- Demonstrated ability to:

- Solve problems and think like a leader
- Remain calm and professional in stressful situations
- Work independently and as part of a team
- Learn quickly and adapt to changing situations

Who you are as a person:

- You like to help people
- You have strong ethics
- You have empathy and patience
- You have advanced communication and interpersonal skills
- You are professional, constructive and friendly
- You like a (VERY) fast-paced environment

If you feel don’t meet all the requirements for this role, we’d love you to still consider applying. We are unconventional in many ways, and we like to think outside the box with the people we hire.

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