Partnerships & Engagement Manager
2 days ago
Who we are:
Welcome to Personalised Support Services. Responsive to the participants' varied needs, we thrive on strong work ethics and higher service standards. With a thorough understanding of the participants' physical, mental and emotional support requirements, we work towards bringing a positive change in their lives. Our Mission is to Curate Happiness and Offer Independence to our Participants with our Personalised - Supports.
This Position requires an Individual who has:
- Build and maintain trusted relationships with NDIS participants, Home Care consumers, families, providers, partner, and community organisations.
- Develop and implement growth strategies to attract and retain participants across NDIS and Home Care Packages.
- Lead planning, promotion and delivery of community events, workshops and networking sessions to strengthen presence and referrals.
- Foster strong rapport and trust through empathetic, respectful, and transparent communication with participants and partners.
- Build and sustain referral networks with health professionals, assessors, councils and cultural groups to increase referrals and retention.
- Identify and implement new services, programs and initiatives that meet evolving participant and community needs.
- Prepare compelling tenders, grants, and partnership proposals to secure funding and demonstrate impact.
- Conduct research on industry trends, competitors, and emerging needs to inform service and growth strategies.
- Collaborate with internal teams to ensure compliance with NDIS and aged care standards and improve service delivery.
- Represent the organisation at expos, forums and community events to enhance reputation and partnerships.
- Strong communication and interpersonal skills to build trust with participants, families, and networks.
- Experience in NDIS and/or Home Care Packages, with knowledge of compliance, service delivery, and participant pathways.
- Proven ability to grow referral networks and convert opportunities into sustained engagement.
- Strategic thinking and problem-solving skills focused on growth and community impact.
- Event planning and community engagement experience to design impactful initiatives.
- Excellent organisational skills to manage multiple partnerships, projects, and events.
- Adaptability, resilience, and initiative in a dynamic disability and aged care sector.
- Genuine passion for improving lives through community connection, trust, and empowerment.
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