Service Desk Analyst

7 days ago

Parramatta, Australia Uniting Full time

At Uniting, we believe in taking real steps to make the world a better place. We work to inspire people, enliven communities and confront injustice.
- As an organisation, Uniting celebrates our diversity and welcome all people regardless of ethnicity, faith, sexual orientation and gender identity._
- We are _**_bold, imaginative, respectful_**_ and _**_compassionate._**

**About the role**:
This is an exciting opportunity to join our team in a full time permanent position Based in Parramatta's CBD, you will be a great addition to our already established IT Service Desk team

As a Service Desk Analyst you will be responsible for providing first line IT Support to all Uniting Staff by guiding end-users and conducting troubleshooting activities.

**Responsibilities**:

- Analyse, troubleshoot, resolve, liaise and prioritise incidents, problems and requests.
- Communicating to users the progress of their requests/incidents from receipt to closure.
- Accurate logging of service requests in a timely and efficient manner.
- Work with a variety of support groups in order to resolve incidents.

**Skills and experience**:

- Demonstrated Customer Service experience
- Strong communication skills as you will be assisting all levels of Uniting's staff
- Analytical and problem-solving skills with a high attention to detail
- Ability to learn and adapt to new systems
- Previous IT Service/Support experience an advantage

**Further to this we offer**:

- Combination of working from our modern Parramatta CBD office and WFH
- Some flexibility with start and finish times - Lets make something work
- Chance to play a key support role for our valued staff
- Competitive NFP salary packaging options - additional tax free dollars
- Work within an organisation that has a positive impact on our clients
- Join a highly collaborative and supportive friendly team

For a comprehensive overview of this role please click on the link below to view the position description.

PD - Service Desk Analyst.docx
- At Uniting we believe vaccination to be the best way to keep our employees and clients safe from COVID-19. We require all employees to be fully vaccinated against COVID-19 as a condition of employment._

Uniting actively contributes to a safe and supportive working environment that is inclusive of all staff through celebrating their nationality, cultural background, LGBTI status, abilities, gender, age, and uniqueness.

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