Service Desk Analyst

2 days ago

Parramatta, Australia Link Group Full time

**Overview**

The purpose of this role is to be the first point of contact and provide resolutions on a range of IT enquiries, meeting or exceeding customer expectations and providing accurate resolutions and responses.

Customer facing first point of connection with Link Group IT and perform first level technical support to all Users and Clients.

**Key Accountabilities and Main Responsibilities**

Operational Management
- Ticket triage / categorisation / prioritisation / assignment.
- Escalation of Major IT Incidents,
- AD user record currency, network Share access, account provisioning / termination
- Provide high quality customer service on inbound and outbound calls
- Provide efficient and effective query resolution by taking ownership for first call resolution
- Identify opportunities to provide information regarding other value-added services
- Participate in formal and informal team based training
- Adhere to all legislative requirements required for the role
- Ensure Service Level compliance for Incidents and Requests
- Monitoring of the Service Desk queue, ensuring all tickets are dealt with in a timely and professional manner
- Use agreed IT Operational Processes, and ensure they are consistently applied in order to maintain high quality and efficient IT services are delivered
- Maintain and improve on key Service Desk performance indicators
- Participation in quality development
- Active involvement in team and cultural change within the Service Desk team
- Other responsibilities as directed by the Manager or Team Leader, Service

**Experience & Personal Attributes**
- Experience working on a Service Desk - providing IT support
- Active Directory
- Service Now
- ITIL processes
- Strong written and verbal communication
- Strong customer service skills

  • Service Desk

    1 week ago

    Parramatta, Australia Uniting Full time

    IT Service Desk Analyst - Parramatta CBD Fixed-Term Contract - 6 months At Uniting, we are committed to making a real difference in the world. We inspire people, strengthen communities, and actively confront injustice. We celebrate diversity and welcome all individuals, regardless of ethnicity, faith, sexual orientation, or gender identity. **Our values...

  • Service Desk Analyst

    2 weeks ago

    Parramatta, Australia NSW Government -NSW Police Force Full time

    **Computer System Officer - Level 1**: - **Ongoing Full-Time**: - **Parramatta** **About us** The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a...

  • Service Desk Analyst

    8 hours ago

    Parramatta, Australia NSW Government -NSW Police Force Full time

    **Computer Systems Officer Level 1**: - **Temporary Full-Time up to 24 months (2 roles)**: - **Parramatta** **About us** The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and...

  • Service Desk Analyst

    1 week ago

    Parramatta, Australia Aruma Full time

    NFP | F/T Perm | Parramatta - Flexible work arrangements - Salary packaging + EAP + additional discounts - Career development & learning opportunities - ** Location: Parramatta**: - **Full Time Perm** **Your opportunity** Be part of this dedicated, collaborative organisation and make a difference! Aruma is seeking a dedicated and committed **Service Desk...

  • Service Desk

    1 week ago

    Parramatta NSW, Australia Uniting Full time $60,000 - $90,000 per year

    IT Service Desk Analyst – Parramatta CBDFixed-Term Contract – 6 monthsAt Uniting, we are committed to making a real difference in the world. We inspire people, strengthen communities, and actively confront injustice.We celebrate diversity and welcome all individuals, regardless of ethnicity, faith, sexual orientation, or gender identity.Our values guide...

  • Service Desk Analyst

    4 days ago

    Parramatta, Australia Link Group Full time

    **Overview** The purpose of this role is to be the first point of contact and provide resolutions on a range of IT enquiries, meeting or exceeding customer expectations and providing accurate resolutions and responses. Customer facing first point of connection with Link Group IT and perform first level technical support to all Users and Clients **Key...

  • Service Desk- Level 2

    6 days ago

    Parramatta, Australia Genesis IT&T Pty Ltd Full time

    A growing and reputable IT Solutions Provider located Parramatta is looking for an experienced Service Desk Analyst. Our client is a high-performing organisation that supports long-term sustainable employment through multiple paid certifications in your first 6 months. **Key responsibilities will include**: - Resolve technical incidents within relevant...

  • Service Desk Officer

    1 week ago

    Parramatta, Australia Uniting Full time

    At Uniting, we believe in taking real steps to make the world a better place. We work to inspire people, enliven communities, and confront injustice. - We are _**_bold, imaginative, respectful,_**_ and _**_compassionate._** **About the role**: This full-time permanent role is responsible for the delivery of exceptional customer service, through identifying...

  • Service Desk Officer

    2 days ago

    Parramatta, Australia Uniting Full time

    At Uniting, we believe in taking real steps to make the world a better place. We work to inspire people, enliven communities and confront injustice. - As an organisation, Uniting celebrates our diversity and welcome all people regardless of ethnicity, faith, sexual orientation and gender identity._ - We are _**_bold, imaginative, respectful_**_ and...

  • IT Service Desk/euc Officer

    2 weeks ago

    Parramatta, Australia WaterNSW Full time

    Ready to make a splash in your career? WaterNSW is seeking an experienced IT Service Desk Officer (Full Time, 12 month term) to join our team. This is an opportunity to work with an essential organisation creating a more sustainable future for the state. This role offers the flexibility to work around life, your contribution will be valued, and you’ll be...