Service Desk Analyst

2 days ago

Parramatta, New South Wales, Australia Wirrigan Group Full time $60,000 - $80,000 per year
  • Contract: 12/01/ /06/2026 with possibility of extension
  • Location: Parramatta, Newcastle, Wollongong and Bathurst
  • Hybrid work arrangements

As a Service Desk Analyst you will be the first level of technical resolution for all reported ICT-related incidents and requests, working closely with key internal stakeholders across various technology units to ensure efficient and effective service delivery.

The ideal candidate will demonstrate a strong commitment to customer service, excellent communication skills, and the ability to resolve technical issues in a timely and professional manner.

Key responsibilities:

  • Act as the first point of contact for all ICT inquiries and incidents.
  • Troubleshoot and resolve basic hardware and software issues.
  • Log, prioritise, and escalate incidents as required within agreed service levels.
  • Collaborate with other technology teams to ensure timely resolution of issues.
  • Communicate technical information clearly and effectively to customers.

Your skills

  • Proven experience in an operational service desk or contact centre environment.
  • Strong customer service focus with a proactive and positive attitude.
  • Familiarity with the Remedy helpdesk framework (preferred but not essential).
  • Ability to meet deadlines and deliver outcomes within agreed schedules.
  • Excellent verbal and written communication skills.

Apply Now

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