Account Manager

Thanks for stopping by and learning more about this role at Sitemate

**Brief overview of this role**:
We are looking for an experienced Account Manager to join our Sydney team, which will enable us to mitigate hidden risks and dig into opportunities within our current client base.

This role would be great for you if you have:

- Worked as a Customer Success Manager before, and your role consisted primarily of commercial tasks such as expansion, renewals and billing migrations.
- Worked in new business sales, such as an Account Executive role, but would like to transition across to working with existing accounts instead of new business.
- Are interested in the opportunity to drive ahead the first designated Account Management role and assist with successfully establishing workflows for optimal collaboration between CSMs and AMs, all within the CS function.

**Employment**:

- Full-time
- Based: Sydney
- Remuneration: Base $60-80k, OTE $100-130k with uncapped comms.

**Why should I consider joining Sitemate?**
- We have equal opportunity for applicants of all genders, ethnicity and sexualities - Sitemate's team is proudly diverse.
- You will have flexible working options - typically we work in the office 2-3 days per week
- You will be remunerated based on your performance. If you are performing well, you won’t need to wait 3 years or have to find better offers elsewhere to receive an increase to your remuneration.
- You will get a laptop and a budget to set up your home office (standing desk, monitor, headphones etc).
- You will get additional benefits and support as parents - with paid leave for both primary and secondary carers (includes adoption), as well as support and leave for the tragic circumstances of stillbirth.
- You will have visibility into the standardised career development plan for your role, and access to a professional learning and development budget.
- Sitemate has grown from 5 people in 2018 to now over 50, and we’re now moving into the next stage of growing to 100 people We have a product that customers are strongly engaged with, and every month we get around 300-400 new leads whilst spending $0 on marketing and 0 cold calling.
- Sitemate’s founders have diverse professional backgrounds -. This brings a unique perspective internally where we blend deep industry experience with a passion (obsession) for modern best practices in product design.
- Sitemate graduated from Australia’s #1 Technology Company Accelerator - Startmate (complete coincidence on the names ).
- Sitemate has strong financial backing from Blackbird (Australia and NZ’s #1 Vc) and Shearwater Growth Capital (founded by two Directors of WiseTech - a $14B software company for the logistics industry).

**What is the working environment like at Sitemate?**
- We are very transparent - monthly allhands meetings provide the team with direct insight into team updates, customer stories, hiring plans and key metrics (NPS, Revenue, Financial Performance). During this allhands meeting we also hear one ‘life story’ from one of our team each month - learning about different countries and cultures around the world.
- We place an extremely high value on your time - you won’t be spending your days wasting time on fighting internal systems, botched together spreadsheet processes or doing data entry.
- We use best in class systems that are seamlessly integrated to deliver our team the right information at the right time, allowing them to get their work done efficiently and to a very high standard.
- You will have a core and close team around you, but you will also be exposed to and working directly with multiple departments - engineering, product, design, marketing, sales and customer success.
- You will have a high degree of autonomy, as the focus is on outcomes and not hours. If you want to block off a few hours to run a personal errand or block off an hour to pick up the kids from school - no worries. No one will be monitoring your time.
- We are constantly working to minimise the number of group meetings - daily check ins are all done asynchronously (in your own time) each morning. But spontaneous 1:1s or small sessions are strongly encouraged

**What does Sitemate do, exactly?**
- Sitemate builds best in class software products for the built world.
- Industrial companies operating in the built world are facing a number of mission critical challenges - changes in work behaviour as Generation Z start to enter the workforce as mobile first users of software, and the drastic shift away from traditional mining to renewable energy projects such as wind farms and solar farms.
- Our first product - Dashpivot, is a platform where industrial style companies streamline and standardise their processes in a new digital format. This new digital format enables them to complete and track work in the field on a mobile or tablet, and automate repetitive tasks and tracking through automated workflows and real-time analytics.

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