Account Manager

**THE ROLE**

The Account Manager is responsible for developing and nurturing long-term relationships with Jack Nimble’s key clients. You’ll work closely with Jack Nimble and Sparro’s internal teams to help produce best-in-class campaigns that help drive an impact for our clients, and ultimately, keep them coming back

**RESPONSIBILITIES**
- Be the main point of contact for clients, managing day-to-day communications, providing regular updates, spotting opportunities, and escalating issues
- Build respectful relationships with new and existing clients, turning the right clients into repeat customers
- Foster positive relationships with internal teams across Jack Nimble and Sparro, and manage workflow through each department efficiently
- Collaborate with Jack Nimble and Sparro Account Directors to understand each month’s cross-business content and creative requirements
- Ensure projects are executed within budget and timeline while maintaining the highest quality standards
- Prepare estimates, budgets, scopes of work, and invoices in collaboration with management
- Interpret and build upon client briefs, ensuring you understand business problems and objectives
- Write internal briefs and brief internal teams, ensuring responses are on brief
- Keep a finger on the pulse with all things social, trends and pop culture, bringing the right opportunities to the right teams and clients
- Run internal and external WIPs

**SKILLS**
- 3-4 years experience in client and account management, ideally within an advertising agency
- Experience working across integrated campaigns, with a strong understanding of digital
- Strategic thinker, capable of developing social media and content strategies
- Excellent communication skills, with the ability to manage up and down
- Empathetic of clients and internal teams, and respectful of all viewpoints
- Growth mindset, with an openness to feedback
- Strong organisational skills, capable of multitasking on various projects
- Excellent account management skills, ensuring clients feel valued and prioritised
- Confident and considered approach to problem-solving and project management
- Detail-oriented and a commitment to delivering high-quality work
- Capable of delegating tasks, and providing relevant feedback to make ideas better

**PERFORMANCE MEASUREMENT**

**WHAT TO EXPECT**

**Profession + Leadership Training**/01**

Continuous learning is a huge part of our workplace culture. We offer in-house training sessions to upskill your qualifications.

**Mentoring + Support**/02**

The Account Manager will work directly with our Business Partners and Senior Leaders.

Through our in-house training and support, we also look beyond our company to aid our staff’s professional development, with access and encouragement to attend industry events, workshops and paid external courses.

**Career Pathways**/03**

We’re looking to develop our team to be the next leaders in our industry, and in our business. Excellent opportunities to become a trusted partner within the company.

We have a transparent direction for our business and clear pathways for all staff; supported by regular reviews, training courses and personal development plans.

**Sparro & Jack Nimble Culture**/04**

We value culture as a top priority. We know that we succeed by working collaboratively, drawing on our shared knowledge and growing together.

Culture isn’t just a set of behaviours, backgrounds, or interests - it’s a growth mindset, no ego, and having an openness to learn, challenge, be challenged, and share ideas.

We host regular social and sporting events, lunches and drinks. We love getting everyone together to celebrate our successes. We work hard and smart while providing flexible working hours for all team members. We offer remote workings, a pet friendly plant-filled office with casual working areas, and fully stocked fridge.