Problem Management Lead

**Description**
- We’re a ‘Family Friendly’ certified workplace - we understand the often many and varied roles our team members need to play within their own unique family setting and actively support them.

**Do Work That Matters**

Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world’s toughest challenges in government, intelligence, defence, aviation, border protection and health markets.

**Your New Role and Responsibilities**

As part of a small team, you will be responsible for managing the life-cycle of all Problems. The goal is to prevent incidents from occurring and to minimise the impact of incidents that cannot be prevented. You will also maintain information about known errors and workarounds.
- Provide ITIL Problem Management services to the programme while working towards best practice approaches to Problem Management and sharing knowledge across the team.
- Provide timely, meaningful, and high-quality reports with detailed analysis tailored to the relevant audience.
- Participate in the Continual Improvement programme across relevant process areas.
- Contribute to process changes across the multi-vendor environment, including the delivery of ongoing training and development activities.
- Ensure adherence to Governance structures for both new process design and existing process change. Review all process improvement suggestions, including analysis of operational impact on customers, suppliers, and internal delivery, and provide recommendations for solutions.

**What You’ll Bring to Make An Impact**
- ITIL V4 Certification is highly regarded.
- Strong understanding of Problem Management fundamentals and best practices.
- Demonstrated ability to consistently achieve excellent results in a complex environment.
- This role does require the successful applicant to be an Australian Citizen and hold a NV-1 or greater security clearance._

**Diverse Team Members, Shared Values and a Common Purpose**
- Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It's about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase - Chief Executive, Leidos Australia._

Our five Advocacy Groups (Women and Allies Network, Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.

**Next Steps**
- Recruitment process - virtual / face to face interview & background checks.
- Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.

**Original Posting**:
**Pay Range**:
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.