Problem Manager

2 weeks ago

Canberra, Australia ACT Government Full time

Working closely with Incident Management and other areas of ICT you will:

- manage and own the Problem Management process for ICT
- Ensures that appropriate action is taken to anticipate, investigate and resolve problems in systems and services
- Coordinate the implementation of agreed remedies and preventative measures.
- Organise knowledge assets and oversee the lifecycle of identifying, capturing, classifying, storing and maintaining knowledge assets
- provide after-hours Incident and Problem Manager support when required

The ACT Public Service supports workforce diversity and is committed to creating an inclusive workplace. As part of this commitment, Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse people and those who identify as LGBTIQ+ are encouraged to apply. Hear about CMTEDD from some of our staff.

**Eligibility/Requirements**

Formal ITIL qualifications are highly desirable.

**Notes**:This is a temporary position available immediately for six weeks with the possibility of extension up to 12 months and/or permanency.

A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months.

**How to Apply**: Please submit a response to the Selection Criteria and a curriculum vitae.

**Note**:
This is a temporary position available immediately for six weeks with the possibility of extension up to 12 months and/or permanency.

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