Client Value Manager

1 week ago

Canberra, Australia Corporate Travel Management Full time

**ABOUT CTM**
CTM is an award-winning provider of innovative and cost-effective travel management solutions for corporate, events, leisure and loyalty travel markets. Its proven business strategy combines personalised service excellence with client-facing technology solutions to deliver a return on investment to clients.
CTM was founded in 1994 in Brisbane and is today one of the largest travel management companies in the world

**ABOUT THE ROLE**
As part of CTM’s ongoing focus on delivering customer service excellence, this role of Client Value Manager will work alongside the other members of CTM - Government to provide customer service excellence and advice to government agencies as part of their function within CTM - Government. The Client Value Manager will be responsible for fulfilling standard account management duties; however, ultimately, we want our account managers to be viewed as trusted industry advisors, delivering proactive, analytical and trusted advice to our agencies to deliver advice on improving travel behaviours or cost-saving initiatives.

This role is suited for someone who is people focused. It requires engagement with key stakeholders both internally and externally and the ability to problem-solve and manage multiple tasks.

**SKILLS AND EXPERIENCE**
- Minimum two years of successful account management experience in travel or relevant industries.
- Customer service focused; solution orientated with solid initiative.
- An understanding of Tramada, JIRA and GDS systems is preferred but not essential.
- Experience working with Government stakeholders is preferred but not essential
- Exceptional communication and presentation skills.
- Proficient in MS Office suite and ability to learn and adapt to new systems.
- High-level negotiator with the ability to lead meetings.
- Excellent time management and organisational skills with the ability to multitask and prioritise according to agreed timelines.
- Excellent analytical skills to assist with the interpretation of data.

**Why CTM?**
**CTM offer a strong, established, and sustainable work environment. We support and empower our employees and their development guided by our core values Connect, Evolve & Deliver.**
**CTM offers a range of employee benefits including;**
- **Travel & Hotel discounts**:

- **Health and Wellness (eg Health Rebate, Mental Health Support)**:

- **Training and Development opportunities**:

- **Two paid Chill-out Days**:

- **Annual Volunteer Day**:

- **Purchase Leave**:

- **Blended work arrangements with hybrid WFH flexibility**

**APPLY NOW to get started with your career at CTM

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