Team Lead

5 days ago

Canberra, Australia Hudson Australia Full time

**Due to the nature of the role applicants are required to be Australian Citizens in order to apply.**

The team lead will work closely with the Government Agency to develop, configure, maintain, support and optimize the Asset and Configuration management function.

The position will lead a Hub supporting the Agency, with a team to be built around the Team Lead in the region. Over time this position may have up to as many as 5 direct reports.

The Team Leader will lead a team, and will coordinate ICT Asset Management processes, including ordering, warehousing, and distribution of ICT equipment and peripherals for the Agency's Staff and Partners.

**Duties**

These may include but are not limited to:

- Leading a Hub of the Agency's Asset Management team, delivering essential ICT hardware and software services to the Agency.
- Work collaboratively with third party vendors, investigating new service offerings, asset recovery and repair approaches.
- Contributing to the design and implementation of an operating model that reflects new ways of working.
- Manage Asset Stocktake and Audits
- Designing, building, deploying and supporting the Agency's hardware fleet, while also implementing technical change management activities.
- Investigating complex technical problems assigned to the team and engaging others to assist in addressing problems.
- Create documentation of ICT asset management processes that are consistent with industry best practice and consistent with formal ICT Management Frameworks such as ITIL.
- Draft task cards, divisional communications, briefing papers and other corporate documents as they relate to ICT asset management.
- Engage with internal and external stakeholders in a positive and professional manner; and
- Work proactively and collaboratively to resolve problems and achieve business outcomes.

**Essential Criteria**
- Demonstrated experience leading teams to deliver ICT services through ICT management frameworks such as ITIL.
- Demonstrated experience with ICT Asset Management, Configuration Management and warehousing processes.
- Demonstrated experience in each of the following areas: freight forwarding, logistics, inventory administration, purchasing or supply chain administration.
- Demonstrated a strong commitment to meeting agreed work targets and standards. Highly organised, methodical and have a high attention to detail whilst ensuring deadlines are achieved.
- Experience undertaking ICT asset functions in complex geographically diverse organisations. Experience working as part of cross-agency teams spanning geographic locations;
- Understand and implement appropriate ICT asset management practices.

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