Problem Manager

Company Description
- The first thing you learn at Leidos Australia is to leave current thinking at the door. Our aim is to make the world a safer, healthier and more efficient place, but we won’t get far using existing ideas. We need incisive minds like yours to weave together information technology, engineering and science skills into practical solutions for the most complex and high risk challenges._

**Job Description**:
**About your new role**:
We're currently seeking a dynamic and motivated leader to join our Government account here at Leidos and play a significant role in shaping our high performing Enterprise Service Management Problem Management team.

As a member of the Service Delivery leadership team, you will help to deliver a global best practice standard of Service Operations through a Service and Integration Management (SIAM) implementation. SIAM is an approach to coordinating and integrating interdependent services from various internal and external service providers to meet business requirements.

As Process Owner for Problem Management, you will be responsible for ensuring high quality service delivery, service improvement and effective governance across this process domain. This is a key role that interfaces with many stakeholders within the client organisation. You will have exceptional relationship building skills to build and maintain strong, productive relationships across a multi-vendor environment. You will thrive in a fast paced environment and your ability to maintain calm while working under pressure will be well regarded.

As part of a small team you will be responsible for managing the life-cycle of all Problems. Objectives are to prevent incidents from happening and to minimize the impact of incidents that cannot be prevented. You will also maintain information about known errors and workarounds.
- Provide ITIL Problem Management services to the program whilst working towards best practice approaches to Problem Management and sharing knowledge across the Problem Management team;
- Modelling by example and facilitating effective relationships across the multi-vendor environment
- Mentoring and developing the capabilities of team members
- Ensure team activities are optimised to meet operational requirements
- Act as an escalation point for team members and liaise with upper management and executives
- Provide on time, meaningful and high quality reports with detailed analysis targeted at the right audience;
- Participate in the Continual Improvement program across relevant process areas;
- Ensure adherence to Governance structures for all new process design and existing process change;
- Review all process improvement suggestions, including analysis of operational impact on customer, suppliers and internal delivery, and provide recommendation of solutions.

**Qualifications**:
**About you and what you'll bring**:

- Bachelors degree from an accredited institution in a related discipline, or equivalent experience/combined education;
- ITIL V3 Certification highly regarded;
- Strong understanding of Problem Management fundamentals and best practice;
- Demonstrable ability to consistently produce excellent results in a complex environment;

Additional Information
**_
This role does require the successful applicant to be an Australian Citizen and hold a current Baseline security clearance._**

At Leidos, we’ve built our business on the ability to Redefine Possible and the same applies to your career. We proudly embrace diversity and support our people at every stage of their Leidos journey in terms of inclusion, accessibility and flexibility. We look forward to welcoming you.