Problem Manager

2 days ago

Canberra, Australia Leidos Full time

Company Description

At Leidos you’ll enjoy 12 weeks’ paid parental leave as a primary carer, competitive remuneration, flexible work practices, discounted health insurance, novated leasing and more. You have the option for an additional 12 Days leave per year when you enrol into the Life Days Program. Foster your career through complete access to mentoring and learning and development opportunities. Be part of a business with strong professional development with a track record of internal promotion and career transitions. Join one of our many advocacy groups and participate in a paid volunteer day. Be part of the difference.

**Job Description**:
**About your new role**:
As part of a small team you will be responsible for managing the life-cycle of all Problems. Objectives are to prevent incidents from happening and to minimize the impact of incidents that cannot be prevented. You will also maintain information about known errors and workarounds.
- Provide ITIL Problem Management services to the program whilst working towards best practice approaches to Problem Management and sharing knowledge across the Problem Management team;
- Provide on time, meaningful and high quality reports with detailed analysis targeted at the right audience;
- Participate in the Continual Improvement program across relevant process areas;
- Provide input to process changes across the multi-vendor environment, including delivery of ongoing training and development activites;
- Ensure adherence to Governance structures for all new process design and existing process change;
- Review all process improvement suggestions, including analysis of operational impact on customer, suppliers and internal delivery, and provide recommendation of solutions.

**Qualifications**:
**About you and what you'll bring**:

- Bachelors degree from an accredited institution in a related discipline, or equivalent experience/combined education;
- ITIL V3 / V4 Certification highly regarded;
- Strong understanding of Problem Management fundamentals and best practice;
- Incident management and response with relevant experience operating in a Defence related enterprise;
- Demonstrable ability to consistently produce excellent results in a complex environment;

Additional Information
**_
This role does require the successful applicant to be an Australian Citizen and be eligible for a baseline clearance._

  • Problem Manager

    4 days ago

    Canberra, Australia Datacom Full time

    Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. About the Role (your why) Our IT Service Management team are a passionate bunch, and we genuinely care about maximising the value and service we deliver to our...

  • Problem Manager

    2 weeks ago

    Canberra, Australia ACT Government Full time

    Working closely with Incident Management and other areas of ICT you will: - manage and own the Problem Management process for ICT - Ensures that appropriate action is taken to anticipate, investigate and resolve problems in systems and services - Coordinate the implementation of agreed remedies and preventative measures. - Organise knowledge assets and...

  • Problem Management Lead

    2 days ago

    Canberra, Australia Leidos Full time

    **Description** - We’re a ‘Family Friendly’ certified workplace - we understand the often many and varied roles our team members need to play within their own unique family setting and actively support them. **Do Work That Matters** Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local...

  • Incident and Problem Analyst

    6 days ago

    Canberra, Australia Hudson Australia Full time

    **Due to the nature of the role applicants are required to be Australian Citizens and hold an Australian Government Baseline Security Clearance or have the ability to obtain one.** **Relevant Duties**: - **Leadership and Accountability** - Provide sound knowledge across a broad range of activities including Service Now with a clear understanding of how...

  • Incident and Problem Manager

    2 days ago

    Canberra, n Capital Territory, Australia Capgemini Full time $104,000 - $160,000 per year

    Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and...

  • Incident Manager

    2 days ago

    Canberra, Australia HiTech Personnel Full time

    **Reference #**: - JF/NL0786**Title**: - Incident Manager - FED GOVT**Category**: - ICT**Location**: - ACT**Work Type**: - Contract**Remuneration**: - $Neg**Term**: - 6 months**Description**: - **Exciting opportunity within a Leading Federal Government Department**: - **6-month contract + extensions!!**: - **Rewarding Rates!** One of Australia’s...

  • Incident Managers

    2 days ago

    Canberra, Australia Powerdata Group Consulting Full time

    Open to: **NV1 Holders Only** location: **Canberra** **6 + Months** **Contract** The Incident Manager supports the ICT Change Manager in the day to day management of matters relating to incidents for technical ICT and core business operations, processes within the Service Operations Section of the Digital Technology Branch, including participating in...

  • Service Management Analyst

    1 week ago

    Canberra, Australia Unisys Full time

    **Job Description** We Believe in Better!** We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision. Our associates are at the forefront of everything we do, driving our clients’ successes...

  • Service Management Analyst

    1 week ago

    Canberra, Australia Unisys Full time

    **Job Description** We Believe in Better!** We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision. Our associates are at the forefront of everything we do, driving our clients’ successes...

  • Surge Incident Manager

    2 days ago

    Canberra, Australia halcyonknights Full time

    We have an exciting opportunity for an **Incident Manager** to play a pivotal role in managing incidents for a federal department's technical ICT and core business operations. **About the Role**: In this role, you will collaborate closely with our ICT Change Manager to ensure the effective day-to-day management of incident-related matters. Your...