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Support Analyst

2 weeks ago

Melbourne, Australia Capgemini Full time

Capgemini is a global leader in partnering with companies to transform and manage their businesses by harnessing the power of technology. Recognized by Ethisphere as one of the World's Most Ethical Companies for the last ten years in a row, we are a diverse, values-driven organization of over 325,000 team members in more than 50 countries.
- Now is the time to join our Australian and New Zealand businesses as we rapidly expand - purposefully investing in specific technology capabilities whilst designing and driving integrated strategies and solutions across our business lines._

This is an opportunity to be at the forefront of finding new ways technology can help us reimagine what’s possible, and collect unique career experiences with global clients and game-changing tech projects.

Let's talk about the team:
Capgemini Engineering is an integral part of the Capgemini Group, a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided every day by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 270,000 team members in nearly 50 countries. With its strong 50-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast-evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering, and platforms. The Group reported in 2020 global revenues of €16 billion.

Our Offer:
At Capgemini, we see things differently.

Vision - The business value of technology comes from and through people.

Your career matters to you and is important to us too. Because your goals and needs are constantly

evolving, we offer visibility, leeway, and support to help you grow and progress in your career.

We promote a culture of diversity. We believe working with talented individuals from different backgrounds and points of view is a strategic advantage and an ongoing opportunity. Diversity enriches our creative solutions and adds value to our clients.

Our Shared values have been at the heart of the group since our formation. They are honesty, boldness, trust, freedom, team spirit, modesty, and fun. These values influence the way we meet client needs while respecting the regulatory requirements of each country in which we operate, and the way we promote ethically sound practices within Capgemini and in our partnerships.

Capgemini is committed to building a workforce of employees with diverse backgrounds and work experiences.

Let’s talk about the role and responsibilities:
The primary role is to oversee and provide ongoing support for the computerized lab quality systems within the quality control (QC) department. This includes maintaining their functionality, ensuring compliance with industry best practices, FDA standards, and GXP regulations. Additionally, the position involves effectively managing and directing the daily activities of project resources and contractors in the LES group, who are responsible for supporting the lab systems..

**Responsibilities**:

- Responsible for managing and supporting the quality control (QC) computerized lab quality systems.
- Primary focus is on ensuring compliance with industry best practices, FDA standards, and GXP regulations.
- Oversee data backups, install software upgrades, and perform quality management activities related to qualification, validation, and change management.
- Collaborating with various stakeholders, including business process owners and quality assurance, the role will involve facilitating system changes, documenting compliance, and conducting periodic reviews.
- Provide technical support, develop validation documentation, and assist with laboratory instrument software qualification.
- Expertise in maintaining documentation, engaging with vendors for service restoration, and ensuring the compliance and availability of lab systems. Continuous process improvement and implementing new technologies to enhance operational performance are also key responsibilities.

Let’s talk about the required skills:

- Experience in writing Validation Documents, Risk Assessments, Verification plans, and test scripts.
- Familiarity with current Internet technologies and protocols is advantageous.
- Preferred experience with Waters Empower, QMS, and LIMS systems.
- Preferred experience in Analytical, Pre-Formulation, and Formulation system software.
- Thorough knowledge of Windows XP, 7, and 10, Server 2008, 2012, and 2016, Active Directory, storage and backup devices, VMWare, Routers, Switches, and other solutions.
- Familiarity with server, storage, and virtualization standards, techniques, and tools. Acronis knowledge is a plus.
- Proficiency in standard software packages including Microsoft Office and Adobe productivity tools.
- Strong written and