Support Analyst

2 days ago


Melbourne City Centre, Australia Peoplebank Full time

Location:
- Melbourne CBD- Job Type:
- Contract- Posted:
- 5 minutes ago- Contact:
- Arriane Mendoza- Discipline:
- General IT
- Reference:
- 260141**About the Company**

Our Client is an Australian supermarket, retail and consumer services chain, seeking an experienced Support Analyst to join our dynamic and innovative team

**About the role**

As a Support Analyst, you will be working to support a computer vision enabled software platform as it scales to hundreds of stores. This includes data analysis, implementation, deployment, and solution monitoring.

Working in an innovation team, you will contribute to a range of project types including research works, rapid experimentation, proof-of-concepts, and productionised solutions.

**Responsibilities**:

- Analyse the performance of different solutions to select the best for the given use case.
- Monitor our deployed systems.
- Carrying out preventative maintenance to ensure mínimal downtime of the solution in stores.
- Analyse data from deployed solutions to create insights and reports for stakeholders.
- Perform evaluations of third-party tools to assist with monitoring and/or dashboarding for the solution.
- Remedy any incidents that cause downtime to the solution.

**Requirements**:

- Work experience in a relevant field (e.g. computer science, software engineering, technical support).
- An understanding of container build, deployment and runtime e.g. Docker or Podman
- Comfortable working in a headless Linux operating system, Redhat in particular.
- Demonstrated experience coding in Python, experience with the Kubernetes, kafka, GitOps.
- Experience with Ansible tools
- Experience in K3s and AKS will be highly desirable
- Experience with Azure Cloud platform especially Azure monitor
- Experience with Kusto Query Language (KQL) to build Azure dashboard and alert.
- Some experience with metric monitoring tools for data streams.
- Excellent problem solving and debugging skills.
- Some exposure to cloud services (e.g. Azure, AWS or GCP)

If you are seeking the next step in your career, please APPLY NOW
- Diversity and inclusion are strongly supported at Peoplebank. People of all nationalities, gender identities, and cultural backgrounds, including Aboriginal and Torres Strait Islander Peoples, are encouraged to apply._



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