Service Desk Analyst

3 days ago

Chatswood, Australia Lumus Imaging Full time

**Date**:15 Sept 2025

**Location**: Chatswood, New South Wales, AU, 2067

**Company**:Healius

**Job reference**: #17665

**Brand**:Lumus Imaging

**Location**: Chatswood

**Work type**: Full Time (Max Term)

**About us**

At Lumus Imaging, we are passionate about caring for your health and wellbeing at every stage of life.

Lumus Imaging, harnesses all of the knowledge and expertise we have gained over the last 30 years and combines it with the empathy and care of our people.

Our team of radiographers, sonographers, nuclear medicine technologists, nurses, centre support staff, as well as our network of independent radiologists make up our 2,000 diagnostic imaging experts and support staff across 150 sites right around the country.

**About the Role**

This is a dynamic role that involves problem-solving, knowledge-sharing, and working collaboratively with both internal teams and external vendors.

**What You’ll Do**
- Log and document service desk interactions and resolutions using our ITSM system.
- Create AD accounts and mailboxes.
- Prioritise and escalate incidents as required, coordinating with resolver teams.
- Maintain excellent communication with users and IT colleagues.
- Support continuous improvement by documenting processes and contributing to team knowledge.
- Participate in a rotating 24/7 roster (Mon-Fri, with weekend on-call).

**About You**

We’re looking for someone who is proactive, adaptable, and thrives in a fast-paced support environment. You’ll also bring:

- An IT degree (or similar qualifications).
- 1+ years’ experience in a similar service desk or IT support role.
- Strong communication and collaboration skills.
- The ability to manage multiple priorities and work both independently and in a team.
- A passion for continuous learning and upskilling.

**Benefits and Wellbeing**

As part of working for Lumus Imaging, you will have access to a range of benefits including:

- **Benefits platform** - Reduce the impact of the cost of living with everyday savings with 500+ of Australia's most-loved brands, (from the weekly grocery shop to premium perks like holidays).
- **Fitness Passport**- Access top fitness centres & pools across Australia at a subsidised rate.
- **Corporate health insurance discounts**, banking benefits and novated leasing salary packaging.
- **Career growth and development opportunities** with access to a comprehensive library of online courses and learning paths via our e-learning platform.
- **Confidential health and well-being support**through our Employee Assistance Program, available to all employees and their family members.

**Our commitment to diversity and inclusion**

Lumus Imaging is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.

**How To Apply

  • Service Desk Analyst

    22 hours ago

    Chatswood, Australia Lumus Imaging Full time

    Job OverviewService Desk Analyst role at Lumus ImagingLocation: Chatswood | Work type: Full Time (Max Term)About Lumus Imaging: we are passionate about caring for health and wellbeing at every stage of life. Lumus Imaging harnesses 30 years of knowledge with the empathy and care of our people, supported by 2,000 diagnostic imaging experts and staff across...

  • Service Desk Analyst

    17 hours ago

    Chatswood, Australia Lumus Imaging Full time

    Job OverviewService Desk Analyst role at Lumus ImagingLocation: Chatswood | Work type: Full Time (Max Term)About Lumus Imaging: we are passionate about caring for health and wellbeing at every stage of life. Lumus Imaging harnesses 30 years of knowledge with the empathy and care of our people, supported by 2,000 diagnostic imaging experts and staff across...

  • Associate Director, Service Desk

    6 days ago

    Chatswood, Australia eHealth NSW Full time

    **Associate Director, Service Desk (Health Manager Level 5)** - Permanent Full-Time - Opportunity to work from our modern offices in Chatswood and St Leonards - In-office presence with hybrid flexibility for work-life balance - Attractive salary, from $166,678.00 + 12% Super + 17.5% annual leave loading - Increase your take home pay with salary packaging,...

  • Associate Director, Service Desk

    1 week ago

    Chatswood, Australia eHealth NSW Full time $166,000 per year

    Associate Director, Service Desk (Health Manager Level 5)Permanent Full-TimeOpportunity to work from our modern offices in Chatswood and St LeonardsIn-office presence with hybrid flexibility for work-life balanceAttractive salary, from $166, % Super + 17.5% annual leave loadingIncrease your take home pay with salary packaging, meal allowance, fitness...

  • Service Desk Support Technician

    1 week ago

    Chatswood, New South Wales, Australia Standard Candle HR Full time $60,000 - $80,000 per year

    Full time | permanent position Monday – Friday | 9am -5pm Opportunities for career growth Chatswood Location Job Overview: We are looking for a suitably experienced and dedicated Level 1 Service Desk Technician to join our IT support team. The role involves providing first-line technical support for remote users of a Windows based...

  • Front Desk Consultant Assistant

    3 days ago

    Chatswood, Australia Luxe Cosmetic Clinic Full time

    **About Luxe Cosmetic Clinic** Luxe Cosmetic Clinic is a premier aesthetic destination led by medical professionals. We approach beauty with clinical precision, always prioritizing safety. By combining globally advanced technologies with deep medical expertise, we deliver results-driven, customized treatment plans to every client. We are more than trend...

  • Security Analyst

    5 days ago

    Chatswood, Australia Dedalus Full time

    Dedalus Chatswood, New South Wales, AustraliaJoin or sign in to find your next jobJoin to apply for the Security Analyst role at DedalusDedalus Chatswood, New South Wales, AustraliaJoin to apply for the Security Analyst role at DedalusGet AI-powered advice on this job and more exclusive features.And do you want to make healthcare safer, better and more...

  • Data Analyst

    2 weeks ago

    Chatswood, Australia Ventia Pty Limited Full time

    Confluence Water, the Ventia, Downer and Jacobs joint venture, is one of three consortia delivering services under Sydney Water’s Partnering for Success program. Confluence Water delivers design, construction, maintenance and facilities management services in Sydney Water’s North region, which stretches from Sydney Harbour to the Hawkesbury River and...

  • Business Analyst

    2 weeks ago

    Chatswood, Australia Global Payments Inc. Full time

    OverviewJoin to apply for the Business Analyst role at Global Payments Inc.About the RoleWe're looking for an experienced and customer-focused Business Analyst to join our team and help deliver tailored software solutions for our customers. This multi-dimensional role works closely with a dedicated development team and Sentral Product Owners to transform...

  • Business Analyst

    2 weeks ago

    Chatswood, Australia Global Payments Inc. Full time

    OverviewJoin to apply for the Business Analyst role at Global Payments Inc.About the RoleWe're looking for an experienced and customer-focused Business Analyst to join our team and help deliver tailored software solutions for our customers. This multi-dimensional role works closely with a dedicated development team and Sentral Product Owners to transform...