Service Administrator

2 days ago

Adelaide Region SA, Australia Wormald Full time

Located in Adelaide
National Organisation
Leading Fire Protection Company

Wormald has been designing, installing, and servicing fire protection systems since 1889. Wormald operates in over 30 centres across Australia and is a leading fire protection company in the region.

Due to recent exponential growth an exciting opportunity has become available within our Adelaide Office located in Kidman Park for a Service Administrator to join our team. This role will work within our Service Department ensuring the seamless delivery of high quality service to our client base.

Reporting to the Service Manager this role will be responsible for core functions as follows:
Provide critical assistance to Service Operations in terms of Service Call Maintenance
Logging jobs, ordering parts, pricing, matching orders to invoices via A/P workflow
Ongoing communication and problem resolution with local technicians
Invoicing high volume of completed service calls, with technician timesheets and materials
Perform ongoing reviews of work-in-progress to ensure limited aging
Manage client Portals via loading of service records and invoices
Enter timesheets into Pronto, including maintenance and batching for approval
Manage the Central Inbox for distribution and provide assistance with call centre both inbound and outbound calls

**Skills and Experience**:
A Minimum of 5 years of solid administration experience in a large fast-pasted organisation
High volume service industry exposure is preferred (but not essential)
Quick learner, self-starter, ability to wok under pressure and to strict company deadlines
Pronto systems experience will be highly regarded (however not essential)
Very high attention to detail, solid data entry, and very good communicator
Strong and proven customer focus, and business-oriented mind

This is an outstanding opportunity for an individual to use their high degree of motivation and people skills. In return you will receive a competitive remuneration package with great career advancement opportunities for the right person.

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