Duty Manager

2 weeks ago

Kings Cross, Australia Southern Cross Personnel Full time

**Showcase your customer service skills**
**Mentoring and a tailored career pathway to advance your career**

**Exceptional location, close to public transport**
**Great variety of sta discounts and benets including a FREE "U" Day - get a paid day on your birthday**

We are on the hunt for an experienced and Hotel Duty Manager to lead our guest Focused team in an inuential role Reporting to the Executive Assistant Manager, you will assist in overseeing the Hotel and Front Oce operation and develop a high Performing team who will wow our guests with a awless service experience at every part of their journey and contribute to our nancial targets as a result of an eective training program, regular feedback and a hands on leadership style.

**ABOUT THE ROLE**:
Lead & support a service focused team, overseeing all aspects of the day to day operation, so it runs like clockwork
Develop the team by implementing eective inductions, on-going training, delegation and feedback
Communicate all standards, policies, procedures, rates, packages and Hotel information and proactively monitor for consistency
Stay on top of systems and procedures, including cash handling, payments and the PMS reservation system
Eectively manage guest feedback and handle complaints
Manage a 7 day operation over 24 hours, with varied rosters covering day/night/weekend shifts including public holidays
ABOUT YOU:
Experience in a similar role - Exposure FO Hotel leadership/management is essential
Hands on leadership skills that inspire and support the team, particularly during those 'mad rush' moments
Team player, great personality and a passion for delivering the best service possible with a boutique vibe
Ability to work under pressure in a fast paced environment, by taking initiative, prioritising and working collaboratively
Get a kick out of hitting revenue targets and ring up your team to stay alert to selling
opportunity
**ABOUT US**:
Larmont Sydney
A sophisticated urban oasis with sweeping city and harbour views. Mere minutes rom the CBD, the luxury 103 room property is perfectly positioned in vibrant Potts Point. Designed by an awarded architecture rm, Larmont marries European luxury

with Scandinavian simplicity with stunning results. Open light lled rooms and suites are accented by sleek marble surfaces, curved mirrors, textured leather bedhead soft draping and one-of-a-kind artworks.

Lancemore Hotels
Founded in 1986, The Lancemore Group is a leading Australian boutique lifestyle rand.
Our Hotels oer boutique accommodation, conferences & meetings, weddings & events, wellness spas, critically acclaimed restaurants and award-winning wines.
We are rapidly expanding across Australia and are unique in being a family owned company that combines the head of a large operation with the heart of a family company.

This is a full-time position with a salary range of $65 to $75K per annum based on experience + Superannuation.

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