Service Manager

1 week ago

Mount Hawthorn, Australia atWork Australia Full time

Company Description

We are currently experiencing strong and unprecedented growth across the business and are now recruiting experienced management professionals to continue spearheading and championing our high performing DES consulting team.

**Job Description**:
We are currently seeking an experienced Service Manager to join our team
In this role, you will be responsible for the delivery and profitability of Disability Employment Services contracts within the relevant Employment Service Areas. Reporting to the Regional Manager, you will oversee a team of DES consultants within your designated area, as well as all relevant KPI measures.

**Key Responsibilities**:

- Ensure team Key Performance Indicators (KPIs) and contractual obligations are consistently met and exceeded.
- Establish and communicate clear direction for the effective operations of all locations / ESAs, set objectives and priorities, promote effective teamwork and innovative solutions.
- Develop the capacity of your team to perform and contribute by providing leadership, supervision, coaching/mentoring, feedback and opportunities to learn through formal and informal methods.
- Be accountable and transparent to the Regional Manager with respect to business risk, governance, contractual and financial performance.
- Ensure placement rates are achieved across all locations / ESAs in line with approved DES budget.
- Liaise with local community providers to build relationships to achieve direct registration pathways, and represent atWork at public forums and on various committees as required.

**Qualifications**:
You will bring a high level of leadership, strategic initiative and team oversight to manage a high performing existing team. Ideally, you will also possess the following attributes:

- Comprehensive knowledge of the Disability / Employment Services industry (contractual obligations, guidelines, management, and performance systems).
- Demonstrated experience in managing teams and/or multiple sites in an Employment Services business.
- Proven team management skills.
- Confidence in staff recruitment, training and performance management.
- Outstanding organisational and time management abilities.
- Relevant commercial acumen
- Highly developed interpersonal skills, as well as strong written and verbal communication.
- Advanced Microsoft Office skills including Word, Outlook, Excel and PowerPoint.
- Hold and maintain a current Australian Driver's License.
- A Diploma of Frontline Management is preferred but not essential, as is a demonstrated aptitude for cultural competency skills.

Additional Information
**What we will give you**:

- Ongoing career development and national opportunities, access to the MedHealth Academy including your own professional development plan inclusive of individual training and mentoring.
- Job stability, guaranteed full time hours.
- Achievable quarterly incentive scheme.
- Access to a range of benefits including discounts for health insurance, Employee Assistance Program, ability to purchase additional leave, roadside assistance and paid parental leave.

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