Customer Service Manager

• Full Time Permanent opportunity - Monday to Friday
• Work across 2 properties - Student Living on Riversdale & Student Living - Vivida
• Drive an outstanding resident experience and contribute to our great culture

UniLodge specialise in student accommodation and have been an industry market leader since 1996. The UniLodge Group manages a diverse portfolio of close to 130 properties and hotels with a footprint in every city in mainland Australia and New Zealand. We employ a team of over 1200 people who are dedicated to our vision, "To build inclusive communities for inspired living".

JOB OPPORTUNITY
We're on the lookout for a Customer Service Manager to join our team on a full time permanent basis. This is a great opportunity for someone with a passion for customer service, and demonstrated knowledge and experience in Real Estate.

About The Role
Being a leader at UniLodge means being able to lead, coach and motivate your team to be at their best. You will be more than just a friendly presence; you are a crucial link in creating a supportive culture and inspiring community for our residents. Whilst providing an exceptional experience is your forte, you will have a natural ability to resolve problems and adjust plans as you go. You will have demonstrated highly developed communication and organisation skills and will be resilient when working under pressure. Experience in providing hands-on operational security and incident management in a residential setting will be beneficial.

The successful applicant must be available to work a 38 hour work week – Monday to Friday.

Your Responsibilities
As a Customer Service Manager, your responsibilities will include but not be limited to:

• Lead the front-line team in the efficient and effective operations of Reception.
• Assist residents with enquiries related to their residency, studies, general needs, and overall wellbeing.
• Aim to build a high performing team providing assistance with recruitment, and the delivery of relevant training and development opportunities to ensure that team members can reach their true potential.
• Ensure that all direct reports receive timely feedback on their performance in a professional and encouraging manner.
• Ensure that accurate accounting of all resident related accounts for rental and sundries.
• Maintain control over the delivery of a quality accommodation product for resident requirements.
• Complete the check in and out process for our residents at the beginning and end of their tenancy.
• Liaise with third parties regarding building facilities management including maintenance, contract cleaners, security etc.

The Successful Candidate Will Hold

• Valid work rights in Australia
• National Police Check (or willing to obtain)
• Working with Children Check (Vic)
• Current Agents Representative Certificate lodged with Consumer Affairs Victoria

WHY JOIN US?
Across our workforce we have built an enviable culture of
trust
,
engagement
,
collaboration
, and
fun
. Our residents come from diverse backgrounds, and we want our teams to reflect this.

Our people are the heart of our business, and their contributions are valued and celebrated. We invest in the wellbeing and professional development of our team, offering access to ongoing training and career growth opportunities, performance recognition programs, and tools and resources to support mental health and wellbeing. And because everyone leads unique lives, we offer various leave options including study leave, parental leave entitlements, etc.

JOIN OUR TEAM
To take that next step in your career, apply now with your resume and cover letter.

UniLodge reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date.