Customer Service Manager

8 hours ago

Hawthorn, Australia fibreHR Full time

**Who We Are**

Our client is an iconic Australian retail business who are currently experiencing significant and unparalleled growth, aiming to double their store network. Having built Australia’s most loved and trusted retail brand for home and recreational solutions for over 75 years, they are wanting to continue to listen to their customers and provide them with innovative ideas to enable them to continue to create fun family memories for years to come.

**The Role**

As a market leader, the organisation has an exciting opportunity for an experienced Customer Service leader, to work with them on their growth journey.

If you are an approachable and driven individual, with a positive attitude and a passion for customer service and creating the ultimate customer experience, this role could be perfect for you

**Responsibilities of the Role**

In this role, you will primarily be responsible for:

- Ensuring the highest level of customer service is provided, by overseeing the end-to-end customer experience
- Allocating resource effectively and efficiently to ensure customer expectations are being met, and exceeded
- Lead and mentor one direct report
- Effectively engage with stakeholders inside and outside the organisation
- Promote and manage continuous improvement in customer service standards and business processes

**Skills and Experience**
- Minimum of 2 - 5 years’ experience working in an equivalent role is preferred, OR a senior Customer Service Officer/Coordinator looking to take their next step (ideally in a comparable industry)
- Previous experience working in a Franchise or with Franchisees is desirable
- Experience working in a fast-paced retail or whoelsaleenvironment
- Prior experience leading a small customer service team is essential
- Excellent communication and interpersonal skills with a strong customer focus
- Demonstrated effective listening and problem-solving ability
- Solutions focused and always willing to support the organisation to achieve its desired outcomes
- Attention to detail, time management and organisational skills are a must

**What’s on Offer**
- Job security that comes from working for an industry leader and proud Australian company
- Competitive salary package
- Convenient inner suburban location
- The opportunity to put your ideas and thoughts forward

This is an excellent opportunity to join a growing business with outstanding career prospects and the opportunity to really make the role your own.

**To Apply

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