Service Manager

2 days ago

Hawthorn, Australia Mazda Full time

**Join a national company with a defined career path and growth opportunities**:

- ** Supportive environment to ensure you succeed**:

- ** Excellent Remuneration Package, Company Car & Bonuses**

Join **Mazda** **Hawthorn** and become an important member of our professional and friendly team. Experience our world standard facilities, on-going training, great team spirit, plus amazing lifestyle. Be part of a company large enough to reward ability and personal enough to care.

We are now looking for an experienced **Service Manager** to join the team based at **Mazda Hawthorn.**

**What the role entails**:

- Providing the best possible service to customers while maintaining an efficient and profitable operation
- Building and maintaining positive customer and employee relationships
- Operating at optimum capacity with good measures to ensure cost control
- Setting and obtaining service sales and profit objectives
- Organising, directing and controlling the activities of the Technicians ensuring optimum use of all material and staffing resources
- Assist the Sales Manager to ensure that all CRM scores are at benchmark or better
- Ensure the service process is being closely monitored and controlled
- On every occasion ensure that all interactions by the dealership are of the highest standard, both internally and externally

**The successful applicant will display the following**:

- Be someone who is passionate about the brand
- Have proven leadership experience from a dealership service environment
- Have a high level knowledge of service department processes, policies and procedures
- Demonstrate excellent customer service with well developed communication skills both verbal and written
- Demonstrate experience in Service Department KPIs with great time management skills
- Current Manual Drivers Licence

**The benefits of working with us**:

- Commitment to development and mentoring from your team
- Discounted Bupa Private Health Insurance
- Employee Assistance Program (EAP)
- Exclusive discounts with our Samsung Partnership Program
- Discounted Gym memberships

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