Contact Centre Officer

4 days ago

Sydney, Australia Beaumont People Full time

Close to Public Transport
- Variety of Shifts Available With Shift Penalties Available
- Career Growth Opportunities

Beaumont People is recruiting a Contact Centre Officer on behalf of a specialist veterinary care unit based in North Ryde. They are looking for an experienced Contact Centre Officer. This position offers a diverse workload, with progression and growth. If you're an experienced Customer Service professional with a passion for people as well as Animals and/or Health Care, please apply

**The primary purpose** of this role is to handle inbound and outbound high volume calls related to all things veterinary care or emergency animal situations.

Some of your other responsibilities will include:

- Book and assist clients with appointments
- Take payments over the phone
- Support clients with the process of pet insurance claim

**About You**:

- Proven customer service skills in a similar fast paced environment
- Any medical or veterinary knowledge is a bonus not an essential
- The ability to efficiently, multitask and priorities tasks
- Balanced empathy and emotional integrity
- Attention to detail
- Strong communication skills
- A problem-solving mindset

**What's In It For You**:

- Close to Public Transport
- Permanent Full Time Role
- Supportive and Friendly Work Environment
- Weekend and Shift Penalty Rates
- Career Progression Opportunities
- A Committed Team with Supportive Leaders
- Employee Assistance Program
- Benefit from Staff Discounts
- Enjoy Regular Social Events
- Work Life Balance - Rotating Roster and a Variety of Shifts Available

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