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Contact Centre Manager

2 weeks ago

Sydney Central Business District, Australia HAYS Full time

Contact Centre Manager role for one of Australia's beloved Banks. CBD location, 85k to 100k + Super + Bonus
YOUR NEW COMPANY

One of Australia’s beloved Banks that were established in 1959 and with over 56,000 members they are an organisation supported by a dedicated group of hard-working professionals. By looking at their service, products, and digital capabilities in an agile and collaborative way, they put the financial needs of their members at the forefront of what they do. Based out of head-offices in Wynyard, you will be joining an energetic member services team who are both collegiate, supportive and bring fun and excitement to the workplace

YOUR NEW ROLE
- In your new role, you will be responsible of 7 Customer Service Members, ensuring member experience and KPI’s is being met to a high standard and leading the team to success.
- Ensure data integrity is always remained, aswell as assessing continuous improvements and implementing them.
- Assisting the Head of Digital Operations to recognise what continuous improvements can be implemented to enhance the member engagement centre that meets the current market.
- Asses operational strategies through needs assessments of current performance, plan new approaches to address identified gaps.

WHAT YOU NEED TO SUCCEED
- Minimum 2-3 years' experience working within financial services and leading a contact centre environment - Banking experience preferred.
- Outstanding communication with a ‘member first’ approach
- Strong leadership style
- Interpersonal skills and rapport-building skills
- Implemented changes and strategies in leadership roles
- Work well under pressure and ability to take ownership and reasonability

WHAT YOU WILL GET IN RETURN
- $85,000 to $100,000 + Super + 15% Annual Bonus
- A perm fulltime position with standard business hours M-F
- CBD location with future flex policy for WFH
- Fantastic opportunity to showcase leadership skills in a great organisation and have your footprint known.

**LHS 297508** #2753731