Contact Centre Clinician

**Position Title**: Contact Centre Clinician
**Employment Type**: Permanent, Part Time
**Hours per week**: 28 Hours Per Week (Shift Work required)
**Position Grade**: Counsellor (Level 1 or 2), Social Worker (Level 1 or 2), or Registered Nurse
**Salary**:Counsellor / Social Worker: between $67,442.00 to 97,709.00 (pro rata) per annum, or Registered Nurse: between $65,692.82 to $92,236.06 (pro rata) per annum
**Enterprise Agreement**:
The Named NSW (Non-Declared) Affiliated Health Organisations' Nurses Enterprise Agreement 2017, or
The Named NSW (Non-Declared) Affiliated Health Organisations' Professional & Associated Staff Agreement 2009
**Department Name**: Alcohol and Drug Contact Centre

**Position Summary**:
A vacancy exists in the above unit for a highly motivated **Contact Centre Clinician** with appropriate knowledge and skills to join our friendly and supportive team in the Alcohol and Drug Contact Centre. The Contact Centre operates 24 hours a day, 7 days a week and operates a number of state-wide telephone and online services for people who use alcohol or other drugs. The successful applicant will be expected to work within a strengths-based and harm-minimisation framework and deliver high quality person-centred drug and alcohol counselling, including bio-psychosocial assessments, evidence-based brief interventions, health education and advice, and referrals to external agencies. Our progressive and innovative team offers development opportunities for our staff and a caring environment for the delivery of high quality patient centred care.

**_'Hybrid work offered with ability to work from home for some shifts'_**

This position is expected to work across the following service lines:

- Alcohol and Drug Information Service (including WebChat)
- Opioid Treatment Line
- Stimulant Treatment Line
- ACT Quitline
- 1300DRIVER
- Cannabis Caution
- Western Australia Alcohol and Drug Support Services (overnight only)
- Drug and Alcohol Specialist Advisory Service
- SafeScript NSW Clinical Advice Line

The vacancy is open to Australian citizens, New Zealand citizens who hold a valid New Zealand passport, Australian permanent residents and those non-residents deemed by the Department of Immigration and Citizenship to be eligible to work in Australia only.

**About St Vincent's Health Network Sydney**:
St Vincent's Health Network Sydney is made up of three public hospitals, St Vincent's Hospital Sydney, Sacred Heart Health Service and St Joseph's Hospital at Auburn. We are part of St Vincent's Health Australia, the largest diversified health care organisation within Australia's not for profit Catholic health care sector. As a Catholic health and aged care service provider, our mission is to bring God's love to those in need through the healing ministry of Jesus, with a commitment to those who are poor and vulnerable.

**What we offer**:

- Generous salary packaging and Fitness Passport for eligible staff
- Opportunity to access a large range of clinical and non-clinical education programs
- Supported post graduate opportunities within applicable fields
- Careers development opportunities across the St Vincent’s Health Australia Network.
- Employee Assistance Program
- Work/Life balance

**Application Instructions**:
**Selection Criteria**:
1. Personal integrity and demonstrated commitment to the Philosophy, Mission and Values of Mary Aikenhead Ministries and St Vincent’s Health Australia

2. Relevant tertiary qualifications in nursing, counselling, social work, psychology, or a related field and eligibility for membership of the relevant professional association.

3. Demonstrated relevant clinical alcohol and drug experience including assessment, brief intervention and counselling of clients with substance use problems and co-existing mental health issues.

4.Demonstrated understanding of contemporary approaches to alcohol and drug treatment, including harm reduction, person-centred and strengths-based approaches.

5. Ability to identify clients’ specific needs and provide the appropriate assessments, interventions and approaches for an effective solution.

6. Demonstrated high level written and verbal communication skills (including via telephone and typing), including a minimum typing speed of 40 WPM.

7. High level computer skills, including Microsoft Office, and previous experience with electronic patient record systems.

8. Highly developed interpersonal skills.