Workforce Planner

2 days ago

Sydney, Australia TenacityCX Full time

Newly created Workforce Planner role, Chatswood location
- Contact Centre with 90 seats incl a newly created digital team
- $90k+super with a blended model of WFH & in office post onboarding

This Global Trading Company have a newly created Workforce Planner opportunity in their business, responsible for all aspects of WFP in their contact centre (with a total of 90 frontline staff).

Reporting into a Head Of Client Services, you will be a forward thinker with a highly analytical mindset & drive to maximise the operational performance.

**The role**:

- Newly created role with the opportunity to build out processes from scratch
- Workforce Planning spans Short Term & Long Term Forecasting, Scheduling, Real Time Analytics & Stakeholder management
- Recognising scheduling/demand challenges and making recommendations as necessary
- Collation and delivery of reports to the business

***

**To be successful in the role you will need the following skills & attributes**:

- MUST have proven experience as a Workforce Planner within a contact centre
- Advanced Microsoft Excel skills
- Advanced use of WFP technology
- Excellent knowledge of Contact Centre Systems and Processes
- Strong reporting capabilities
- Drive implementation of key initiatives through effective communication and influencing techniques with stakeholders

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