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Contact Centre Consultant
3 weeks ago
**About the role**
**Duties**
- Provide information and feedback on customer trends and business processes to assist the Contact Centre Supervisor to evaluate and improve services and procedures
- Provide information as required on call volumes and requested information for daily, weekly & monthly call centre reporting
- Provide administration support to allow daily business processes to be enabled
- Contribute to team performance and implement learnings from coaching and training
**Skills and experience**
- Customer Service experience with direct contact with customers
- Organisational skills and ability to effectively manage time
- Experience in use of computerised databases and reporting tools
- Proficiency in MS Office products
**Job Types**: Full-time, Permanent
**Salary**: $48,058.66 - $97,720.42 per year
**Benefits**:
- Health insurance
- Professional development assistance
- Travel reimbursement
- Work from home
Schedule:
- 8 hour shift
- Flexible hours
- Monday to Friday
Supplemental pay types:
- Bonus
- Performance bonus
Ability to commute/relocate:
- Sydney North NSW: Reliably commute or planning to relocate before starting work (required)
Work Authorisation:
- Australia (preferred)
