Customer Service/administration Support

**12 months Fixed Term**
- **Bring your passion for customer service and help us shape a new role positioned at the heart of our Corporate Head Office**:

- **Competitive remuneration + free on-site parking + café + gym + wellbeing programs**
- Come help us build a bright future for PBPL, for Queensland, and for you._

**An important job, a powerful purpose.**

The Port of Brisbane is a cornerstone of the Queensland economy. As the company entrusted to maintain and develop the Port and its operations, we play a vital and diverse role. **And so will you.**

Join us in this exciting new role, and ensure we continue to build on our leading reputation as we position ourselves to be Australia’s premier port and logistics hub.

Working across the business as our Customer Service Administrator, you’ll:

- Provide first class administrative support across the PBPL team, leveraging your exceptional customer service to support the business to respond to growing enquiries.
- Be positioned as the ‘_face of our company’_, overseeing access to and from our Port Office building; helping to ensure the security and safety of our people.
- Build strong relationships with our people, contractors, customers and the community to help us to deliver business outcomes.
- Be empowered to drive continuous improvement and enhance our systems and processes.

**Passionate, skilled and great with people: Here’s who we’re looking for.**
- You’re a seasoned administrator and pride yourself on your exceptional customer service and are passionate about helping others.
- You have excellent verbal and written communication skills
- You enjoy working independently and are great at building and nurturing productive relationships with stakeholders at all levels, and of many diverse backgrounds
- You have a lens for continuous improvement and looking for innovative solutions to streamline and enhance processes
- You’re resilient and enjoy working within a small team environment to achieve outstanding results
- You continuously search for the best solution

**This bit matters** We’re an equal opportunity employer and we’re proud of our diverse work environment. We actively encourage diversity and strive to have a workforce that is inclusive and representative of our community. If you have any questions about our inclusivity or accessibility, please do get in touch.

**Five reasons why we hope you’ll apply.**

You’ll enjoy some great benefits at PBPL, including a Healthy Lifestyle Program including a free, on-site gym, Café and a commitment to developing our people. But joining us in this role should mean so much more.
- **A diverse role where every day’s different**:
As our Customer Service Administrator, you’ll get interesting, varied work, as you engage with a variety of different stakeholders.
- **An important job, a powerful purpose**:
What we do at PBPL affects all Queenslanders and many who visit our proud state. So it’s vital that we are playing our part and contributing towards a sustainable future
- **A place where family matters too**:
We expect a lot from our people, who are committed and dedicated to our mission. But in return for your efforts, you’ll enjoy true flexibility. We know that means different things to different people, at different life stages so talk to us about what works for you.
- **A welcoming, supportive culture**:
You’ll find so many friendly, connected people at PBPL, and our Corporate Relations team are no different. We get on really well and love to collaborate. And there’s always a helping hand, a coffee or a ‘You’ve got this’ when you need one.
- **A proud reputation; a bright future**:
You’ll join a company renowned for best practice in our industry, and a team that is proud of the impact we make. But we’re not sitting still. Check out our latest Sustainability Report Bring your fresh perspectives and expertise to a team that truly values them

If you’re interested in the role and think you fit the bill, we’d love to hear from you

To apply, please include:

- Your CV
- A brief cover letter telling us why you would like this opportunity with Port of Brisbane.

You must be an Australian citizen, permanent resident or hold a valid work permit or visa. You’ll also be required to complete pre-employment checks, including a national police check.