Gelswim Customer Experience Officer

2 weeks ago

Caulfield, Australia Glen Eira City Council Full time

Glen Eira Leisure
- Casual
- Part-time
- Closing on: Jan 29 2025
- Add to favourites Favourite View favourites
- **Are you full of energy, enthusiasm, and prepared to embark on the next step?**
- **Do you have a passion for assisting others and customer service?**

**About the Role**

As a GELSwim Customer Experience Officer, your responsibilities will include conducting class assessments, promoting swim school memberships, facilitating new enrolments, addressing customer inquiries, resolving any issues that may arise, and conducting swim lessons when necessary.
- Experience in the delivery of high quality customer service.
- Experience in working with children in a learning environment.
- Well developed communication skills, with the confidence and ability to convey instructions to staff and information to patrons.
- Sound negotiation skills and the ability to diplomatically handle conflict both from staff and customers.
- Current Austswim Certificate of Swimming and Water Safety OR Swim Australia Teacher (SAT) OR LSV Swimming and Water Safety
- First Aid certificate with up to date CPR (or willing to obtain prior to employment)

**Important Information**
- Employee Working with Children Check
- New National Police Record Check
- Pre-employment medical assessment
- Evidence of right to work in Australia.

**How to apply**

Please attach your resume along with a short statement (no more than 500 words) that tells us about yourself, your skills and what you think you can bring to the role.

**_ Glen Eira City Council prides itself on being an equal opportunity employer and a child safe organisation. As a Council, we are committed to:_**
- **_Providing a diverse and inclusive workplace that values the safety and wellbeing of children and young people, as well as all our employees;_**:

- **_Reconciliation and supporting the Aboriginal and Torres Strait Islander aspirations._**

**_ We value the knowledge, skills and talents that all people can share with our workforce and community._**

**Glen Eira City Council prides itself on being an equal opportunity employer and a child safe organisation. As a Council, we are committed to**:

- **Providing a diverse and inclusive workplace that values the safety and wellbeing of children and young people, as well as all our employees.**:

- **Reconciliation and supporting the Aboriginal and Torres Strait Islander aspirations.**

**We value the knowledge, skills and talents that all people can share with our workforce and community.

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