Member Experience Consultant

4 days ago

Caulfield, Australia Glen Eira City Council Full time

Glen Eira Leisure
- Part-time
- Closing on: Feb 2 2025
- Add to favourites Favourite View favourites
- **Fun and exciting team environment**:

- **Looking for an initative driven individual with sales experience**:

- **Permanent part time positions available.**:

- **$30.51 per hour + super**

**About the role**

As a Member Experience Consultant, you will be at the forefront of our membership growth efforts. You will be responsible for driving membership sales, building relationships with potential members, and providing exceptional customer service. Your goal is to ensure that every member who walks through our doors finds their perfect health, fitness and aquatic solution with us.

**Key Responsibilities**
- **Sales**: Actively seek out and engage with potential members, conduct tours of the facility, and present membership packages to meet their needs.
- **Customer Service**: Provide outstanding customer service to new and existing members, addressing their inquiries and concerns with professionalism and empathy.
- **New member follow-Up**: Manage leads and follow up with prospects to convert inquiries into memberships.
- **Member Engagement**: Assist with member activations and events.
- **Discontinued member f**ollow-Up**: Follow up discontinued memberships and actively collect information regarding the reasons for discontinuation.
- **Reporting**: Track and report on sales performance, membership trends, and feedback to help the Team Leader refine sales strategies.

**What you will need**
- **Skills**: Strong interpersonal and communication skills with the ability to build rapport and trust with customers.
- **Passion**: A genuine interest in health, fitness and aquatics and a commitment to helping others achieve their health and wellness goals.
- **Initiative**: Proactive mindset with the ability to take initiative in reaching out to the community and generating new leads through networking, tours, and outreach efforts.
- **Flexibility**: Ability to work evenings and weekends to accommodate our members’ schedules.
- **Qualifications**:Current CPR certificate and Employee Working with Children Check, or be willing to obtain prior to employment.
- **Experience**: Previous sales experience, preferably in a fitness or retail environment.

**Pre-employment checks**
- Providing an Employee Working with Children Check
- Completing a new National Police Record Check
- Undergoing Pre-employment medical assessment
- Providing evidence of right to work in Australia.
- Attach your resume
- Attach a cover letter (no more than one page)

**Closing date**:Sunday 2 February 2025 at 11.55pm

**Glen Eira City Council prides itself on being an equal opportunity employer and a child safe organisation. As a Council, we are committed to**:

- **Providing a diverse and inclusive workplace that values the safety and wellbeing of children and young people, as well as all our employees.**:

- **Reconciliation and supporting the Aboriginal and Torres Strait Islander aspirations.**

**We value the knowledge, skills and talents that all people can share with our workforce and community.

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