Current jobs related to Customer Experience Assistant Team Leader - Caulfield - Glen Eira City Council

  • Team Leader Customer Experience

    2 weeks ago

    Caulfield, Australia Glen Eira City Council Full time

    Customer Experience - Full-time - Closing on: Jul 1 2025 - Add to favourites Favourite View favourites - Support our Customer Experience Agents provide service excellence! - Full time ongoing position with flexible work options - $94K - $103K per annum (dependent on experience) + superannuation **About the role** Our Team Leader Customer Service will...

  • Customer Experience Agent

    2 weeks ago

    Caulfield, Australia Glen Eira City Council Full time

    **Be part of a small team that does BIG things!**: - **Provide exceptional customer service to the Glen Eira community**: - **Multiple full-time and part-time (30 hours/week) permanent roles available**: - **$32.66 per hour + Superannuation** **About the role** We are currently seeking customer-focused, friendly and highly resilient individuals to join...

  • Marketing Team Leader

    1 week ago

    Caulfield, Australia Glen Eira City Council Full time

    Glen Eira Leisure - Full-time - Closing on: Mar 12 2025 - Add to favourites Favourite View favourites - **Lead creative marketing campaigns that inspire and engage the Glen Eira Leisure community.**: - **Drive social media growth and boost event visibility with innovative strategies.**: - **Full time, permanent position**: - **$79,518 per annum +...

  • Sports and Leisure Programs Team Leader

    2 weeks ago

    Caulfield, Australia Glen Eira City Council Full time

    Glen Eira Leisure - Full-time - Part-time - Closing on: Jun 2 2025 - Add to favourites Favourite View favourites - **Oversee and grow Glen Eira Leisure’s sports competitions and community hire programs**: - **Lead people, build partnerships, and coordinate high-impact leisure events**: - **$75,360 per annum (pro-rata for part time) +...

  • Team Member

    1 week ago

    Caulfield, Australia 7-Eleven Full time

    Do you love Slurpees and sustainable Coffee? Well, so do we! It sounds like it’s time for you to come and join the team at 7-Eleven. We are on the lookout for casual team members with Overnight availability to join the team in the Caulfield Store. Being the face of your store, you will: - Delight your customers with service and store standards -...

  • Customer Experience Officer

    1 week ago

    Caulfield, Australia Glen Eira City Council Full time

    Glen Eira Leisure - Casual - Part-time - Closing on: Feb 12 2025 - Add to favourites Favourite View favourites - Enhance your customer service skills within a supportive and friendly team - Part time and Casual opportunities avaliable. **About the role** As a Customer Experience Officer, you are the first point of contact for anyone entering the centre. It...

  • Enhanced Maternal and Child Health Team Leader

    1 week ago

    Caulfield, Australia Glen Eira City Council Full time

    Family Youth and Children's Services - Full-time - Part-time - Closing on: Jun 5 2025 - Add to favourites Favourite View favourites - **Lead a passionate team supporting the health and wellbeing of mothers, children, and families.**: - **Full time permanent role.**: - **$134,417 per annum (dependent on experience) + qualification allowance +...

  • Operational Leader

    4 days ago

    Caulfield, Victoria, Australia beBeeEducational Full time

    Deputy Head of Campus Job DescriptionThe Deputy Head of Campus is a key leadership role that plays a crucial part in shaping the future of our campus operations. As a strategic leader, you will work collaboratively with the Head of Campus to lead the Campus Operations Team and inspire a sense of purpose and direction through implementing the strategic agenda...

  • Customer Service Team Member

    1 week ago

    Caulfield North, Australia Metro Full time

    **Team Member | Metro Are you passionate about fresh food, retail and providing exceptional customer service in your local community? This varied and responsible role is perfect for you! **About Us** Our aim at Metro is to deliver a shopping experience that satisfies a modern, on-the-go lifestyle. We know that when you're on the run it is hard to eat well...

  • Food Service Assistant

    1 week ago

    Caulfield, Australia Jewish Care Victoria Full time

    **Food Service Assistants** - Permanant part time positions - Generous not - for - profit Salary Packaging to increase your take home pay! - Vacancies at our Caulfield facility **About us** Jewish Care Victoria, is a not-for-profit organisation and is one of the largest providers of aged and community services for the Jewish Community in Victoria and has...

Customer Experience Assistant Team Leader

2 weeks ago

Caulfield, Australia Glen Eira City Council Full time

Glen Eira Leisure
- Full-time
- Closing on: Sep 15 2024
- Add to favourites Favourite View favourites
- **Emerging leadership role during an exciting period of growth.**:

- **Secondment opportunity until March 2025**:

- **Annual salary equivalent: $70, 952.96 + Superannuation (pro rata for part time)**

**Join the Glen Eira Leisure Team**
Are you ready to be part of a vibrant and dynamic team at the forefront of the leisure industry? Glen Eira Leisure is expanding, and we are seeking a passionate individual to help take us to the next level as we prepare for the grand reopening of the Carnegie Memorial Swimming Pool.

**Why Join Glen Eira Leisure?**
- **Culture of Excellence**: At Glen Eira Leisure, we pride ourselves on our inclusive, supportive, and collaborative environment. Our team members are our greatest asset, and we are dedicated to fostering a culture where everyone feels valued and empowered to excel.
- **Industry Leader**:We are recognised as a leader in the leisure industry, known for our innovative programs, safety and exceptional customer service. Joining our team means becoming part of an organisation that sets the standard for excellence.
- **Exciting Growth Opportunities**:As we expand our facilities and services, there has never been a more exciting time to join us. Be part of a forward-thinking organisation that is committed to continuous improvement and professional development.

**About the role**
We are looking for a friendly, resilient and customer-focused individual who is committed to putting customers’ needs first every time and producing great customer outcomes

You will report to the Customer Experience Team Leader and assist them in a range of duties including but not limited to:

- **Team Supervision**:Supervise and ensure that all Customer Experience Officers, Customer Experience Shift Supervisors and Caulfield Recreation Shift Supervisors follow established procedures and processes, and consistently deliver exceptional service.
- **Customer Complaint Resolution**:Effectively respond to and resolve customer complaints and disputes, maintaining a customer-focused approach and ensuring satisfactory outcomes.
- **Staff rosters and time-sheets**: Develop staff rosters ensuring coverage to keep all facilities open safely and approve time-sheets.
- **Leadership and Teamwork**:Provide leadership fostering a collaborative and supportive atmosphere that encourages staff development and high performance.
- **Retail Management**:Assist in the management of retail operations, including stock-take processes and stock control systems.

**Roster requirements**
You will also be required to perform direct service as the Customer Experience Officer, Customer Experience Shift Supervisor and Caulfield Recreation Centre Shift Supervisor. There will be a requirement to fulfill direct service hours weekly.

**We Are Looking For**
- **A Passionate Professional**: Someone who is enthusiastic and committed to delivering outstanding experiences for our community.
- **An Innovative Thinker**:Someone with a creative mind who can bring new ideas and solutions to help us stay ahead in the industry and continually improve our offerings.
- **A Team Player**:Someone who thrive in a collaborative environment and can contribute positively to our team culture.
- **A Strong Leader**: Somone who is experienced and ambitious, ready to elevate their career and provide strong leadership, guiding Glen Eira Leisure into a bright and successful future.

**Qualifications and Experience**
- Demonstrated commitment and adherence to organisational values and behaviours.
- Experience in leading and supervising a customer experience team.
- Excellent written and oral communication skills, including dispute resolution.
- Strong leadership skills and the ability to motivate and develop team members.
- Current CPR, First Aid, Anaphylaxis and Asthma certificates (or be willing to obtain prior to employment).
- Not meeting all the requirements for this role? We value diverse experiences for positive community outcomes. If you're excited about the position but don't perfectly align with the criteria, we still encourage you to apply._

**Pre-employment checks**
- Employee Working with Children Check
- New National Police Record Check
- Health Declaration
- Evidence of right to work in Australia.

**Closing date**: 15 September 2024 at 11.55pm

**_ Glen Eira City Council prides itself on being an equal opportunity employer and a child safe organisation. As a Council, we are committed to:_**
- **_Providing a diverse and inclusive workplace that values the safety and wellbeing of children and young people, as well as all our employees._**:

- **_Reconciliation and supporting the Aboriginal and Torres Strait Islander aspirations._**

**_ We value the knowledge, skills and talents that all people can share with our workforce and community._**

**Glen Eira City Council prides itself on being an equal opportunity employer and a child