2x A04 Project Officer

1 week ago

Brisbane, Australia Kingston Human Capital Full time

Brisbane CBD-based role
- Generous hourly rate + superannuation
- Multiple openings available

**Your opportunity**:
As an A04 Project Officer, you will play a pivotal role in the day-to-day operations of the team by:

- Effectively planning and management to deliver business priorities in accordance with processes and standards.
- Communicate clearly and respectfully, adapting their style to the audience and an ability to deescalate emotional situations.
- Builds relationships to achieve required and/or agreed outcomes.
- Ensures resources are used effectively and efficiently in line with practices based on government legislation and policy.

This is an exciting, contract opportunity which will see you directly involved in shaping a bright and fulfilling future for young Queenslanders and enabling them to realise their truest potential.

You will provide a range of corporate support services including communications, generation of correspondence and record keeping.

**Your Role**:

- Provide support to the Boards Registry team in the undertaking and management of consumer complaint assessment protocols whilst maintaining confidentiality and transparency of process.
- Communicate with customers, and complainants during the complaint process.
- Obtain and collate documentation relating to a complaint, for presentation to the Board at Board Meetings, for assessment and/or misconduct hearings.
- Attend Board meetings, take minutes and communicate with Board members.
- Provide support to the Registry team in the registration including eligibility assessment, assessment of documentation, and creation of database entries and preparation of certificates.
- Actively participate as part of a team to contribute to the delivery of high quality services by prioritising workloads, continually seeking improvements in administrative systems and processes and by leading by example.

**About You**:

- You're a team player - you are able to demonstrate how you can lead activities and support others to achieve the end goal.
- You're conscientious - you pay attention to detail, display drive for continuous business efficiencies and improvements; and are committed to meeting timeframes and customer service standards.
- You're motivated - you understand contemporary project management principles and practices and have confident communication skills to provide professional advice relevant to the tasks at hand across a variety of audiences.
- You're growth focussed - you have a positive attitude and a strong eagerness to learn and adapt.

**Kingston Human Capital looks forward to helping you take the next step in your career.

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