Support Co-ordinator

Number of Positions Available:

1

- Start your career with The Salvation Army today

- We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.

- ABOUT US

- The Salvation Army is one of Australia’s largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.
We are seeking a values-driven Support Co-Ordinator who will develop, support, and guide a team of support workers.

Why this role matters

The Salvation Army is one of Australia’s largest providers of alcohol and other drug services. We offer a range of services including Harm Reduction and Primary Health Services as well as a range of treatment types (including residential treatment centres, community-based support programs, counselling and withdrawal management services). We work to a modern, evidence based and holistic Model of Care which can be viewed here:
1._AOD_Model_Of_Care_2021.pdf (salvationarmy.org.au)

About the role

We are seeking a values-driven Support Co-Ordinator who will develop, support, and guide a team of support workers, delivering comprehensive client focused service to adults participating the Gold Coast Recovery Services-Fairhaven Alcohol & Other Drugs Residential Rehabilitation Program. Someone who is Responsible for support worker recruitment, training, supervision, performance and rostering and to help develop and maintain day to day activities to ensure safety and wellbeing of the participants.

You will successfully
- Ensure services are delivered in line with TSA guidelines and accreditation.
- Implementation of service delivery processes and tools (SAMIS, SolvSafety, Kronos)
- Deliver quality service to meets the needs of client groups; for example, supported self-administered medication, meaningful activities, warm admissions/entry and exits
- Ensure clinical governance, continuous quality improvement and risk management systems for service delivery
- Ensure clients have completed WHS induction, where appropriate
- Assist the Operations & Administration Team Leader in the oversight of various maintenance issues at the Centre
- Ensure compliance with WHS Guidelines
- Monitor risk to clients, staff and TSA in service delivery, provide responses to incidents and manage in accordance with TSA / Government processes and escalate where required
- Develop the capability of the team through coaching and training
- Monitor and contribute to the health, safety and wellbeing of the team
- Recruitment of staff in conjunction with Centre Manager
- Reviewing data, evaluation and feedback on service delivery with the team
- Assisting with the frontline implementation and review of practice model/processes and implementation of change
- Ensuring service delivery data is recorded and appropriately maintained
- Leading practice development for the team
- Build and maintain relationships within local community

This is a permanent, part-time (30.4 hrs per week) position located in the Gold Coast, QLD. Salary and conditions are in accordance with the SCHADS Level 5 Award.

You will have
- Minimum Diploma level qualification in relevant field
- Experience in a relevant field
- Demonstrable in supervising staff
- Experience in working with people recovering from alcohol and other drug addictions
- Mental Health First Aid Certificate desired
- Current Senior First Aid Certificate essential
- Ability to work in a team
- An understanding of and empathy with the Christian faith, values and ethos of The Salvation Army
- Current drivers licence with a LR or higher preferred
- Have a minimum of two years clean time (if applicable)
- We are committed to providing a safe environment for our people. Please note that The Salvation Army has a mandatory vaccination procedure._

What we offer
- Flexible working conditions
- (Maybe eligible to) NFP salary packaging ($15,900 tax free) plus meals and entertainment benefits
- Employee Assistance Program - Independent confidential counselling service
- Financial, retail and lifestyle discounts and benefits
- Discounted health and fitness programs through Fitness Passport
- Up to 8 weeks leave per year through our purchase leave scheme
- Generous Parental Leave offering of 12 weeks
- Up to 5 days paid leave per year to support a TSA program or activity
- An inclusive culture of dedicated, passionate, and professional team members
- Positively supporting and impacting the lives of others through your career contribution

Enquiries only

Position Description request: R30112 Support Co-Ordinator.- The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of i