Receptionist

**About the Role**

The Receptionist is an important role responsible for providing front of house support services to staff and onsite contractors.

Work amongst an energetic team, working both collaboratively & independently across three sites.

You will have a passion for customer service, have an excellent communication style with a ‘Can do” attitude. Your daily focus will be to provide telephone, face to face and onsite support to users regarding meeting room bookings and set up and overseeing facility issues for the North Lakes offices (Central, Links and Cornerstone) of Auto & General.

**Position Accountabilities**

Take ownership of incoming calls, calendar management and delivery of effective time management- Professionally greet all visitors to the Company and always maintain a corporate image.
- Action the activities on the opening and closing checklists for each shift.
- Ensure reception is kept clean, tidy, and organised.
- Communicate in a concise and effective manner with all levels of staff and management.
- Organise and schedule meetings, effectively catering for meetings/functions.
- Liaise with corporate clients, customers, and members of the public.
- Work closely with Head of Site with various ad hoc tasks and events.
- Identify and report potential risks or inadequate controls related to compliance or operational risks.
- Champion a culture of risk and compliance across the division.
- Maintain awareness, understanding and compliance with Company policies and procedures, including the on-time completion of individual mandatory training.
- Monitor staff and guest use of visitor security passes daily.
- Check and order supplies for all kitchens weekly and stationary for meeting rooms.
- Maintain spare stock for meeting rooms, kitchen supplies and catering stock (tea/coffee and disposables).

**What experience you’ll bring;**

? 2+ years’ experience in a customer facing role.

? Excellent communication skills in both written and verbal.

? Good time management and ability to prioritise tasks.

? Sound analytical and problem-solving skills.

? Ability to manage multiple requests simultaneously and prioritise issues.

? Strong customer service focus.

? Confident in navigating computer systems, including Microsoft Office and Google apps (preferred).

**The benefits of working at A&G**

? **Location** -This role is based at our North Lakes office. Save the long commute to Brisbane and work for a growing company close to home and within walking distance to some of the north side’s best retail outlets, restaurants and other amenities.

? **Be rewarded** - we recognise high performance and reward our people for their hard work through bonuses and other perks.

? **Options for leave** - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.

? **Grow with us** - we’ve got learning and professional development opportunities to suit everyone.

? **Give back**:

- our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.

? **Take care of yourself** - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.

? **Celebrate the wins** - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.

? **Save money**:

- as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.

**About us**

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.

**Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.**
- A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.