Corporate Receptionist

Work Type : Full Time

Location : QLD
- Join a highly innovated, and fast-growing insurance business
- Great opportunity to grow and further develop your skills
- North Lakes location - Permanent opportunity

**About us**
At Auto & General (A&G), we provide great products and services to safeguard our customers in their time of need. Our range of general insurance products protects customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, and Pet products as well as Roadside Assistance.

**The Role**:
The Receptionist is an important role responsible for providing front-of-house support services to staff and onsite contractors.

You will have a passion for customer service and have an excellent communication style with a ‘Can do” attitude. Your daily focus will be to provide telephone, face-to-face and onsite support to users regarding meeting room bookings and set up and oversee facility issues for the North Lakes office of Auto & General.

**Accountabilities**:

- Take ownership of incoming calls, calendar management and delivery of effective time management.
- Organise and schedule meetings effectively including setup and removal of all catering for meetings/functions.
- Transferring calls promptly and accurately/taking correct messages.
- Performing tasks on the opening and closing checklists for each shift
- Ensure reception is kept clean, tidy and organized.
- Professional when greeting all visitors to the Company and maintaining a corporate image at all times.
- Communicate with all levels of staff and management.
- Liaising with corporate clients, customers and members of the public.
- Work closely with Head of Site with various ad hoc tasks and events.
- Monitoring staff and guest use of visitor security passes daily.
- Checking and ordering supplies for all kitchens weekly and stationery for meeting rooms.
- Maintaining spare stock for meeting rooms, kitchen supplies and catering stock (tea/coffee and disposables).

**Knowledge and Qualifications**:

- 2+ years’ experience in a customer-facing role.
- Excellent communication skills in both written and verbal.
- Good time management and ability to prioritise tasks.
- Sound analytical and problem-solving skills.
- Ability to manage multiple requests simultaneously and prioritise issues.
- Strong customer service focus.
- Confident in navigating computer systems including Microsoft Office and Google apps (preferred).

**Our Perks**
- **Location - **Our office is conveniently based in North Lakes - a location with access to retail, restaurants, various parking options and public transport.
- **Extra leave** - Enjoy additional leave days on us You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
- **Paid parental leave**:

- We support our new parents with paid parental leave and other benefits.
- **Workplace giving** - If you’re passionate about a cause, then we are too - we offer workplace giving and we’ll dollar match your donations to registered charities.
- **Development opportunities**:

- We’re championing your development with internal programs and access to a wide range of online courses.
- **Employee discounts** - You’ll receive discounts on Budget Direct insurance products.
- **Reward and recognition** - We reward high performance with employee recognition, reward and incentive schemes.
- **Onsite facilities** - There are excellent end-of-trip facilities on offer and private spaces for nursing mothers.
- **Get social** - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
- **Perks App**:

- Access to an employee benefits and discounts app called ‘Perks’ offering your great discounts, offers and programs across a range of areas.

**Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.**

*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

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