Customer Service Officer

**Customer Service Officer**:

- Be the first point of contact, creating exceptional experiences for our valued patrons.
- Join a passionate team dedicated to promoting health, fitness, and recreation within the community.
- Utilise your administrative skills to support a vibrant leisure environment.
- Be part of an organisation that values collaboration, respect, and continuous improvement.

**About Sutherland Shire Leisure Centres**:
At Sutherland Shire Leisure Centres, we believe in enriching lives through health, fitness, and recreation programs. Our commitment to promoting lifelong active living makes us an integral part of the community. We’re looking for an enthusiastic Administration and Customer Service Officer to help us deliver outstanding experiences to our visitors.

As part of our team, you will play a crucial role in providing excellent customer service, processing transactions efficiently, and ensuring that our facilities are welcoming and well-organised. Your contributions will help create a positive atmosphere where everyone feels valued and supported.

**Your Role and Responsibilities**:
In this pivotal position, you will be responsible for delivering exceptional customer service, processing payments, and performing administrative tasks to support the Customer Service team.
- Provide a warm welcome and excellent first impressions to all visitors.
- Process transactions promptly using our Leisure Centres operating system.
- Maintain a clean and organised front reception area to enhance the customer experience.
- Assist with customer inquiries and effectively manage complaints to ensure complete satisfaction.

**Who We’re Looking For**:
We are looking for a proactive and friendly individual who thrives in a bustling customer service environment and possesses a passion for helping others.
- Proven experience in a busy customer service or reception role.
- Strong problem-solving skills and experience with POS systems.
- Excellent verbal and written communication abilities.
- A well-organised approach to time management and multitasking.

If you have a positive attitude and a desire to learn and grow within a supportive team, we want to hear from you

**Why Join Us?**:
At Sutherland Shire Leisure Centres, we offer a vibrant workplace that values collaboration, achievement, respect, and evolution. Our team is dedicated to making a positive impact in the community, and we’re committed to your personal and professional growth.

Take the next step in your career and be part of a team that celebrates new ideas and solutions

Join our Team and Grow with Us
- **Interview date**:Interviews will be facilitated within two weeks of advert closing.
- **Package**:$56,839 - $60,123 gross p.a. plus 11.5% superannuation.
- **Hours of work**:Permanent Full Time 38 hours per week, with option of 19 day month flex time arrangement available.**Applicants must be willing to work hours across a 7 day a week spread, across all 3 Leisure Centres, operating from 5am - 9pm (Monday-Sunday).
- To benefit your wellbeing you will have access to fitness passport, employee assistance program, annual flu shots, health and wellbeing programme and novated lease options.

**About Us**:
If you want to make a difference and be part of a challenging and rewarding working environment, then joining us just might be the right career move for you Join a passionate and dedicated team covering a diversity of services, industries and occupations.
- At Sutherland Shire Council we do more than serve our community - we are our community. Our energy can be seen in everything we do. From having a can-do attitude, to embracing change and opportunities, being people-centred and working together as one.