People & Culture Officer

1 week ago

Brisbane, Australia QIC Limited Full time

**About the role**

We are seeking a dynamic People & Culture Officer to join our People & Culture (P&C) team in Brisbane on a 9 month contract. In this role, you will work closely with the People Connect team members, under the guidance of the Manager, People Connect to deliver high-quality, timely operational and transactional services to our internal stakeholders.

As part of the P&C Shared Services model, you’ll be the first point of contact for internal stakeholder queries, providing support on policy questions, employee transitions, absence management, and more.

This is a generalist role, ideal for someone who enjoys working in a fast-paced, collaborative team environment, providing essential P&C support to the wider business.

The key accountabilities are not limited to but include:

- Provide high-quality, timely support for internal stakeholder requests, focusing on operational and transactional services such as employee lifecycle management (transfers, promotions, scheduling updates, separations) across various jurisdictions.
- Ensure accurate monthly payroll by assisting in payroll cut-off activities and validations.
- Handle queries relating to P&C Policy and Standards.
- Support the annual Purchased Leave Program in partnership with the Payroll team, managing the enrolment process and addressing employee queries.
- Respond to leave-related queries and ensure adherence to the QIC Leave Standard.
- Coordinate periods of long-term leave and Parental Leave, meeting with employees to discuss leave arrangements and ensuring systems are updated accordingly.
- Collaborate with the P&C operations team to develop and refine processes, ensuring consistent, high-standard service delivery.
- Ensure operational excellence when completing routine tasks and ad hoc requests received within the shared service inbox.

**About you**

You are a highly motivated individual with a genuine interest in P&C, who enjoys problem solving, works

effectively in a team environment and readily gains confidence of Managers and P&C colleagues. You will also have:

- 3+ years’ experience within a P&C Officer role (or similar P&C role) and demonstrated experience working in a generalist P&C environment.
- Completed (or completing) a tertiary qualification in Human Resources Management or similar
- Knowledge of P&C legislation and regulations including (but not limited to) modern Awards, National Employment Standards, Fair Work Act, Workplace, Health and Safety Act and Regulations and practices used within P&C.
- High level administrative skills including task management, time management, risk management, accuracy and attention to detail.
- Demonstrated ability to understand, respond to and anticipate the needs of key customers and stakeholders.
- Able to develop strong, professional relationships with all internal/external stakeholders.
- Well-developed business writing skills and verbal communication. Proficiency in communicating to diverse groups of people and levels of seniority within the organisation is valued.
- Ability to exercise discretion/confidentiality at all times and manage sensitive information appropriately.
- High level MS Office Suite and preferably HRIS systems (date entry and reporting) experience.
- Responsible and responsive attitude.

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